Create a report using performance analytics

[Abishek1998]

Hi all,

My requirement is to create a report and calculate the average time taken for a assignment group to resolve or close an Incident.  This timing should not Include Onhold time of an incident. Any documentation or learning links will be helpful.

Thanks

ABISHEK

[Ankur Bawiskar]

@Abishek1998 

check this and create metric definition and then use report on that

Create metric definition to calculate total time taken excluding on hold duration 

While creating report use table as metric_instance and Definition as Your New Definition

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Abishek1998 

Hope you are doing good.

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