Agile Planning
Hi everyone , can someone please help me on how i will assigned all my HHD stories to my themes and EPIC
Forum Posts
Chat Summarization is not working
Chat is transferring from Now assist Virtual agent to live agent but the chat summarization is not working and showing the below message.Unable to summarize chat. Now Assist isn't set up to process this request. Please suggest. Any help would be appr...
summarize button on HR case agent work space
Hi Everyone, Ideally, when clicking in 'summarize' button it loads the case summarization on workspace. But I have a requirement that Auto summarize HR case summary by now assist without manually clicking the 'summarize' button on HR case workspace...
how can we copy new or updated KB articles from one instance to another instance through automation
how can we copy new or updated KB articles from one instance to another instance through automation. The process can be automated and run in a periodical cycle basis.the articles that were published in the last 10 days in the non prod instance to pro...
AI
What is your favorite AI course to take that has helped you better your ServiceNow skills?
Replacing Server Maintenance Application (SMA) Tool with possible ServiceNow Solution
We are currently using a custom application, referred to as the Server Maintenance Application (SMA tool), which requires inputting the server’s name for scheduling one-time or periodic maintenance. This tool is integrated with the Netcool applicatio...
Resolved! Servicenow Reports condition -
For conditions, I need to run a report on Friday that gets people with an appointment on Monday. But I have tomorrow or next week. I don't have an option for "next monday". How do i do that?
Adding hyperlink in dashboard
i have created a dashboard and while adding widget in dashboard i have selected Content Block in widget category - static html to show hyper links in widget but after filling all details in record while saving static html getting error as invalid in...
Resolved! Enabling code completion in Xanadu
I'm trying to enable Now Assist code completion on a Xanadu instance. As per the docs, I've set sn_now_assist_code.enable_promptless_experience to true but I'm still not seeing code completion being activated. Any suggestions of what I'm missing ...
Don't use prompt or confirm use native methods for dialog
Prompt users with the question, "Are you sure this ticket couldn’t be solved by turning it off and on again?" before allowing them to submit an incident, and provide playful messages based on their response.
Agentic AI in servicenow
I have been asked to implement a working model of agentic AI in servicenow.Can anyone provide any resources available or share any ideas to do the same. It would be a great Help
Is it possible to a button on EVAM template with redirection?
Is it possible to a button on EVAM template/action trigger with redirection?
Unable to Find "Request Instance" Button on Developer Site
Hi ServiceNow Community,I’m trying to request a free developer instance on the ServiceNow Developer site, but I’m unable to find the "Request Instance" button. I’ve followed the usual steps:Logged into my developer account.Navigated to the "Manage" >...
Plugin Activation for Now Assist for Incident
I am currently working on enabling Now Assist for Incident and would like to confirm which plugin(s) need to be activated to set it up successfully. Could anyone guide me on the exact plugin name or additional configurations required for this functio...
Badges
How can i print my badges
