Hi all, My requirement is to create a report and calculate the average time taken for a assignment group to resolve or close an Incident. This timing should not Include Onhold time of an incident. Any documentation or learning links will be helpful....
Navigate to the 'Getting Started' section and select 'Skills 101…'. Validate that the resource loads successfully without any errors.Using Automated Test Framework with a help of test case.Is that possible? #Automated Test Framework (ATF) #Now assist
When I tried to implement the AI agent in the Virtual agent, I couldn't get the expected results from the custom skills, In the Search sources I do have 6 of the Search sources configured but in the Assistants -> Now Assist in Virtual Agent (default...
Hi, can someone please provide a solution for this query. assigned to person in the CR should able to edit the planning tab during "Authorize" state of CR.is there any business rule/client scripts/ACLs restricts this?
I have a requirement where I have a CIM request table, In the table there is a related list for CIM task table.In the CIM task table the 'State' field should readonly when the state of the CIM request table is Accepted or Approved or Assess, Values(-...
My organization is exploring the implementation of the Now Assist for creator plugin for ServiceNow to enhance our [specify use case, e.g., ITSM, HRSD, or CSM] workflows with generative AI capabilities. To help us evaluate this solution, we would app...
I'm using Now Assist in Agent Workspace, but it’s not showing any article or resolution suggestions for incidents. What could be the reason?
I am trying to build an AI Agent for an IAM application in ServiceNow where it can evaluate SOD policies for an identity. First the agents uses the script tool to query the identity role relationship table and gets the active relationship data. Secon...
Greeting Dear Experts,I had starting my learning journey later, and I asked for create a new catalog, but it's not created, could any one tell me why?
When attempting to translate a knowledge article, an error message of "Exclusion patterns not found for given translator configuration ID" pops up as a blue banner when you click "Create Draft Article". The translation seems fine and the error messa...
Hi Team,Please help me in transferring my certificate from my previous company to current company
Using the module System properties> My Company. What branding options are available?
I’m currently working on a use case involving AI Agents, where the goal is to automatically retire Knowledge Articles based on specific conditions. To ensure this is handled effectively and aligns with best practices, I’d appreciate your input on wha...
Hi Everyone,I would like to know where I can find the complete list of AI use cases and AI Agents that ServiceNow provides out of the box (OOB).Thanks and regards,Pratap Singh Sisodia
