Hi All,Team's Virtual Agent - Shows the Live Agent. That we want to turn off. We had un- checked visible for the Live Agent to but still we are able to see in the Teams VA - Live button is visible attached the screenshot of VA-LA. Please check and le...
I’m trying to convert multiple Incident records into a single Problem record using the Now Assist Skill Kit.For this, I’ve created a custom Skill Kit that takes input in JSON format. I’ve also added output skills such as description and short descrip...
I need the ServiceNow Support Portal Access for raising tickets
Use Case and Requirements This implementation shows how ServiceNow can automatically generate knowledge articles from resolved conversations, helping users solve common issues without requiring agent assistance. When the solution is first prov...
I'm having trouble with a problem where values aren't constant and change midway through the process.Specifically,Agenticworkflow has AI agents A, B, C, and D, each with a different role.When agent A produces a result of [Z: true], agent C then us...
Hello Team,We are using a completely out‑of‑the‑box (OOB) instance. Through a workflow, I am trying to create Configuration Items (CIs) and CI relationships using the REST API. I am able to successfully create CI records via the workflow using a serv...
Hi All “Can someone please explain the purpose of the following Now Assist skills?” & Its benefitsGAF ITSM Hierarchical POVGAF POV ClusteringAI Filter AssistSimilarity to Seed JudgeTemporal Consistency JudgeI am unable to find any Product Documentati...
This skill is working as advertised but if a user clicks the Resolve Incident UI action on the Incident Record (not the Service Operations Workspace) there are no buttons to submit the notes. Service Operations Workspace Incident Form after clicki...
Dear all,I do not know if I am on the right place but lets try.I need to learn in Service now how AI can help a user to express hi problem and AI engine is capable out of user information to determine all necessary field to create the proper request ...
Hi, Can any one suggest a NowAssist tool that can be used to make custom catalogue simplified and conversational for a Virtual Agent.
We are facing an issue in indexed source where it is always indexing only two records of the project table instead of indexing all the records present in the project table. As a result of that we were unable to retrieve the matching project details i...
Hi Community, AI agent is creating cases, for all the case types I can see the AI tags next to the predicted case fields on the form. But for one case type, I don't see the AI tags and the worknotes. Can someone please help me to understand how its c...
Hi CommunityI'm bulding custom greeting topic. How can I call conversational catalog in certain brach of the topic flow? or is it possible to call it via AI agent?Thanks!
Hi Team, Getting error when connecting Now assist with openAI,I have created flow which runs on trigger cond i.e., whenever incident is created, and in action I am trying to get summary of that incident in work notes, but while testing I am getting e...
We have recently migrated one NLU topic to LLM now assist for Virtual agent. We are facing 2 isssues:1. The topic is not working as expected in the Now assist for virtual agent (example it is for creating incident from short description. When we ente...