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Deny access to now assist In VA for paricular group

namanajain
Kilo Guru

Hi everyone,

We are using an Employee Service Center (ESC) portal where Now Assist is enabled in Virtual Agent. Our portal includes both HR and IT-related content.

We have a requirement to restrict the visibility of Now Assist within Virtual Agent on certain pages:

  • HR-related pages
  • Portal home page

We only want Now Assist to be available for IT-related pages/use cases.

Is it possible to configure such page-level restrictions for Now Assist in Virtual Agent? If yes, what would be the recommended approach?

Thanks in advance!

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1 REPLY 1

namanajain
Kilo Guru

We have to remove the VA for that pages