Hi everyone,I'm exploring the feasibility of creating a custom agent assist or dialog box within one of our workspaces in ServiceNow. I aim to enhance this functionality by integrating it with IBM Watson Assistant, allowing for AI-driven suggestions ...
Hi All, Greetings, I have a new requirement to enable AI search for reports & dashboards for a particular custom tables extending CSM base table.If someone has configured/Enabled AI search for reports & dashboards then please help me with the steps, ...
How to configure the VA to get the published knowledge articles
Can I know how to get the "Search Knowledge base" topic in Virtual agent. IS there any inbuilt topic in VA for doiong a search for knowledge base
Hi , I want to create a UI action which will show a popup to add attachment and then from the attachment I want to create the records in the table. Each row in the excel should create a new record. I have written a script which creates the record fro...
Hi,I want to create records in my scoped table from excel . Suppose the user attaches an excel in my record producer and I want to create new records in my scoped table from that where for each row a new record should be created. I have got few solut...
The following is described for Column Level Encryption： Implementation of column-level encryption begins with defining one or more encryption modules in your instances of the Now Platform. This process includes selecting an encryption algorithm and p...
In what order virtual agent responds with KB & Catalogs?What is the sequence of result?
Would like to show who is on-call for our department on my dashboard. iframes are restricted in our environment and there isn't much hope of my using them. So I would like to generate a report that is always current showing who is on-call and who is...
Just I have to create new customize normal change form, I have followed steps that we have followed in incident form.But it is not displaying as a duplicate? Kindly guide me anyone
Dear Sir.Recently I am doing a lab on my own PDI. I generated a Flow by use of Flow Designer and applied it to one Catalog Item. When I test, I found that the Folw didn't work as I think. Say, when a request is created, it should be routed to the man...
while using AI Search on service portal, for search items other than catalog item and knowledge artcle, if we click from suggested result list, its not directing to correct page whereas if we press enter and click same result, its direct to correct l...
I having issue creating a checklist visible during the testing of playbook. I created a checklist under request item but have issue figuring out how to add them in the flowchart? Does anyone have idea how to add them in the automation designer in ser...
Right now, if we want to find duplicates in a table, we need to group by on field, is there a better way to do to find duplicates using filter if not, can ServiceNow has any plans to implement that.
