We created a Similarity definition and performed training, but the training results are not displayed on the Service Operational Workspace screen. Where are the training results displayed? Recommendations show similar records, but they include items that are not part of the training data. Please let me know if any additional settings are required. The procedure is described below.
Procedure:
- Create a definition from Similarity Definition.
- Train the definition from 1 using the "Update & Retrain" button.
- Open the Service Operational Workspace screen and check the incidents.
- Check for Similarity Incidents. → Not displayed.
Additionally, I found an article showing a💡 icon on the Service Operational Workspace. Please tell me how to configure the display of the💡 mark in the red-boxed area, as shown in the image.
