Hi, We are having issues with the external connector and indexing of our Confluence instance to ServiceNow.The plugin is installed and we have performed a crawl, but after the crawl and indexing are complete, it’s still not working. We cannot find th...
I have created a custom skill in Now assist skill kit and then cloned it. The first skill is deactivated but I would like to delete it as well. How do I do that? I cannot find actions for deleting a now assist skill.
HiI have A requirement Send notification to Assignment group in "Request Item" when SLA is about to breach in next 48 hours I created by using flow but its not firing event Thanks in advance
HiI have requirement in Request item when SLA is about to breach at on 48 hours a email to send to assignment How to achieve with flowCan anyone please help out Thanks in advance
“I need help regarding CAD payment in my personal PDI. Can you guide me on the process or status?”
I want to trigger the chat summarization skill in a BR for interaction records. Any suggestions here the best way to get this.Not sure after scanning through many articles.
Hello Community,We are working on Agentic AI using Now Assist / AI Studio and facing an issue while trying to promote an agent to appear in the Now Assist panel.Details:Platform release: [e.g., Washington DC / Vancouver]We have created an Agent using...
Hello Community, We are working on a use case where one ServiceNow instance functions as the MCP server and another as the MCP client. On the MCP server instance, we configured both the default QuickStart MCP Server and a custom MCP server through th...
I have created an MCP Server with the quickstart tool incident lookup and incident summarization. Everything is cool, our MCP Client can talk to the MCP Server. Now we added few new tools in the MCP Server and the MCP Client cannot seems to find the ...
Hello everyone,I am trying to create a Knowledge Article from an HR Case using the KB Generation skill. However, the “Write about HR Case” window is not appearing during the process.Has anyone encountered this issue before?Could you please advise wh...
Hi Everyone,I duplicated an existing custom fallback topic in Virtual Agent Designer to create a new one, but the new topic is not getting triggered in Virtual agent on ESC portal.The original topic (which works as expected) has an HR scope, while th...
Hi Community, As part of my ongoing learning projects in a Personal Developer Instance, I explored the idea of building an AI Command Center within ServiceNow. The concept was simple:How can we create a centralized visibility layer that aggregates op...
I have a requirement to change the header background color. I have tried custom branding, but it is not working. Does anyone know a solution for how we can change the header color of the Now Assist Virtual Agent?
Please refer above image ,I am trying to update background color of above highlighted panel,I have Now assist enhanced chat activated. I have tried custom branding as well.Regards,Nishant
Hi Community, We are currently evaluating how to leverage Now Assist for Knowledge Management,and I’d like to learn from real-world experiences rather than just feature descriptions. In particular, we are looking at the following use cases and would ...
