Hi Everyone, I’m currently working on integrating Now Assist Panel within ServiceNow UI Builder (Next Experience) and had a few questions. I’d really appreciate guidance or any best practices from those who have implemented this. Here are the are...
I requested for a PDI and the version is Zurich . Its been almost 8-9 hours and is still not approved . How long does it take ?
Hi All,What kind of Integrations or Discovery is there with "Telecommunications Network Inventory" to populate the CMDB data,Our client is expecting to populate the Telcom related inventory to be integrated with ServiceNow and I am new with "Telecomm...
Hi Team,In the agentic workflow, within selected channels and statuses, I added a UI action named 'Duplicate' with the basic condition of active = true. However, when I access the record, I am unable to see the button. For reference, I am attaching s...
Hi Community, I’m configuring an Agentic AI workflow that uses a Dynamic User as the trigger.When the AI Agent tool updates the work notes on a record, the username is showing as null. Earlier, it used to display “AI”, but now it appears null. Has...
We want to Add AI Search to Virtual Agent on csm portal.We configured The search source and connected it to the search profile.We also create the index source.We also configured it on the AI Search Admin Console - Now Assist in VA.On AI Search Previ...
Hi All,When a user is trying to submit an request for catalog item it is throwing an error on submit (attached error) Also attached the browser console error message and the on submit client script configured.There is only one on submit client script...
We are a large organization who utilizes collapsible sections in knowledge articles to reduce the amount of articles that we have. For example, instead of having 20 troubleshooting articles for Microsoft Teams, we have one main troubleshooting articl...
I have a situation where the now assist in the VA result is showing a verbiage response from a kb article to the user that references a catalog item through a hyperlink "purchase request" then there is an inline card result at the end of the response...
When creating test case in ATF to test a custom topic in Virtual Agent : Used below test steps 1. Receive Message : When used this step and passed text message in message field ; error coming as "cannot parse null string"2. Send Message : When used ...
Did you add and post a comment?.while i am validating the task 3 . my task is not validating. even i follwed all the steps mentioned in the instructions.can any help me!
Hi Team,I want to create a AI agent which will read the entire content of the KB article and provide recommendations for modifications in the content of the knowledge article.Currently, it is not able to read words (or tokens) greater than 4000 words...
Hello, I am facing issue with the OOB Request Catalog item (LLM) Topic Block, I have a requirement where I need to create a case from VA with one particular record producer.In order to achieve this , I have created a custom topic and included a OOB ...
Hi All.We have create Now Assist Custom Prompt in zurich release . kindly let me know how to call this custom prompt from Flow Designer .please let me know the possibilities.
Hi All,We have already set up the ServiceNow Vault in our instance and encrypted some fields using it. Now, I want to encrypt all attachments related to tables that start with ABC*. The encryption should apply to both existing and future attachments....