To prepare documentation for ServiceNow portal developer So what are the things to be mentioned in the documentation for whenever need to hand over anything the development features to the other portal developer So what are the things to be given and...
Hello everyone,I’m following the official Now Assist Skill Kit (Yokohama) documentation — particularly the section “Configure skills with custom prompts for knowledge article templates.”In the doc screenshot, there’s a KB generation skill listed unde...
I have cloned the OOTB Case Summarization skill along with its associated AI Prompt, published both, and activated the cloned skill in Now Assist Admin. The activation shows that the cloned skill is active and the original OOTB skill is deactivated. ...
I am trying to start the CSA Capstone (Module 9) and signed up for a PDI. Once I logon, it takes to me an App Engine dashboard. I can't figure out how to get to a workspace to start the tasks, for example Task 1- Update Incident Mgnt. How do I ge...
Hi everyone,I’m currently working on a POC for Now Assist for Knowledge Management.The goal is to make Now Assist generate Knowledge Articles using a custom Knowledge Template (not the default OOTB one).Verified that the OOTB skill generates an artic...
I want to change the Now assist label in the Virtual agent chat windowThis Label comes when you type something in the chat window. We would like to change the Now Assist label to a different Label.Is this possible? Thanks,Afrith
Good day,I’ve encountered the following error message when trying to use all the Skills in the Now Assist Panel:“Sorry, there was a problem on my side trying to complete this request.” I have already performed the following troubleshooting steps, bu...
Hi All, I am triyng to create custom application with scope option in servcie now studio facing issue, Kindly check the screenshot tell the issue on this.
Hello ServiceNow Community,We are exploring options to automate our software installation process and would appreciate your guidance on the best implementation approach.Our goal is to use ServiceNow Service Catalog as the single self-service portal f...
Hi, We've been trying to integrate ServiceNow into teams.What we have been trying to do is escalate a session with M365 Copilot inside teams to a ServiceNow live agent. We have tried 2 approaches as of now. 1. API calls to the interaction table: Th...
I’m trying to convert multiple Incident records into a single Problem record using the Now Assist Skill Kit.For this, I’ve created a custom Skill Kit that takes input in JSON format. I’ve also added output skills such as description and short descrip...
We are attempting to set up NowAssist for our portal, using an LLM AI Agent (Ava StarIQ). I have modified the oob Topic for Connecting to a live agent to include a question for the user to answer. This will route them to the correct queue. It was ...
We have disabled Azure open Ai from setting of Now Assist admin and enabled Now LLM from manage LLM settings .However we found that under the log list "sn_ais_assist_qna_log" we are still able to see the provider as Azure open Ai chat.Please help me...
While giving a name of the app I don't see the scope name. Error message is-Unable to create this application. Go back to the create app experience and enter a different scope name. Details: Failed to create templated object, details: Missing paramet...
Hi Community,I'm trying to use the Now Assist panel, but the text input field appears to be disabled, and I can't type anything.The panel displays the message: "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now....
