(Next Experience) AI Search in Service Operations Workspace for ITSM
Hiany one set up (Next Experience) AI Search in Service Operations Workspace for ITSM
Forum Posts
How to create UI policies with Now assist prompts on Now assist Creator
Can someone please suggest how we can configure UI policies through Now assist prompt on Catalog builder
Resolved! Snow to 3rd party integration
Can anyone share SNOW Integration to 3rd party applications, XML parsing, ServiceNow custom application configuration use cases for interview preparation?
Keep receiving error message in the URL for Now Learning
Can anyone help fix this issue. I can't log into my Now Learning due to the screen keep glitching. It only does this when I try to launch my "Now Learning" and when I click on the "ServiceNow Univsersity" in my PDI instance. Please Help! This issue i...
Roles
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?A. itilB. task_workerC. sc_fulfillerD. catalog_ful llerE. fulfiller Chat GPT says the right answer is C. But iam not able to find su...
Resolved! Change Management
Hello Everyone, i have come across this question been confused with the question. would appriciate the help. Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer’s change pol...
How to design the workflow for agent AI
How to design the workflow for agent AI - Based on report we need month in Excel sheet related to SLA of Incident, Change and Problem Tickets
Introduction to Agentic AI
Just completed the Introduction to Agentic AI !I’m excited to share a visual I created based on the course material (see diagram below). This diagram helped me connect concepts such as:Agentic AI capabilitiesAI Agent VA ChatbotAgentic AI vs Generati...
How to acheive below scenario
My query here is Similar functionality already exists for Incidents; this enhancement aims to provide consistency for RITMs.The section should display only open (active) RITMs requested by the same caller.Closed, cancelled, or completed RITMs should ...
Resolved! External Content Connector - SharePoint - Where are index documents stored?
Hello, I am setting up the SharePoint External Content Connector. I have ran a full document crawl and a user mapping crawl. Both have completed and have found various documents. 151 of those documents have been indexed. My problem is creating the i...
Now Assist Custom Skill - Not Returning Expected Results When Triggered From SubFlow/ From BG Script
Execution of Skill from Sub Flow:I am leveraging a custom skill named “Email and PII Triage” from a subflow using “Execute Skill” OOB Action.Purpose of the Skill : To analyze the email body and subject and return output in JSON :{ "related_to_employe...
how to create the new dictionary entry relation ship?
i am unable to open the "sys_dictionary_relationship.list". Could you please check . Thanks
Strategic Planning in SPM- best recommendations/suggestions
I need the link to best recommendations/practices by ServiceNow for best practices.
In virtual agent - Now assist - LLM - I need to configure when greeting start then ask user "How can
In virtual agent - Now assist - LLM - I need to configure when greeting start then ask user "How can I help you ?" e.g user Type " My approvals " then automatically it will execute the topic for " My approval" or if multiple topics then show the opti...
Resolved! Now assist - Not able to add AI gent Workflow in the now assist panel
Hello, We’re implementing an AI agent workflow, but we’re unable to proceed because the option “Now Assist in Panel – Platform (default)” is not available in Virtual Agent Designer. Please see the attached screenshot for reference. Could you please a...
