Sumarization RITM and TASK
I am creating a skill with the goal of replicating the summarization of the incident table but for Task and RITM. How can I have it presented in the UI action in the same way as in Incident?
Forum Posts
Now assist-Custom skill
Hi All, Im currently working with NowAssist and I would like to understand how to create and use a custom skill Where to create a custom skill ?How do we configure promptsHow to associate them with VA or agent assistHow to migrate them to other envir...
Now assist AI search now working
Hello Everyone. I have installed now assist in AI search plugin and activated it. But still the AI search is not working. Please find below details. Everything seems
How to Integrate External LLM Models Into Virtual Agent Without Using Now Assist
Hi Community,I am working on a requirement to integrate external LLM models (such as OpenAI, Azure OpenAI, Gemini, etc.) directly into ServiceNow Virtual Agent, without using Now AssistMy goals are:Use an external LLM to generate responses for Virtua...
Unable to Fetch MCP Tools When Adding MCP Tool to AI Agent
Hello Community, We are working on a use case where one ServiceNow instance functions as the MCP server and another as the MCP client. On the MCP server instance, we configured both the default QuickStart MCP Server and a custom MCP server through th...
Resolved! Clonned OOTB Case Summarization Skill not working
I have cloned the OOTB Case Summarization skill along with its associated AI Prompt, published both, and activated the cloned skill in Now Assist Admin. The activation shows that the cloned skill is active and the original OOTB skill is deactivated. ...
Now Assist Limit User Messages
Hi all, Just wondering if anyone has implemented a method or if their an ootb solution to limit messages a user can send to Now assist either through the Now Assist Panel or Virtual Agent? Just like when you are entering messages to copilot/chat gbt...
How to Configure AWA for Incident and catalog task based on availability and capacity
Hello ServiceNow Community,I am seeking guidance on configuring Advanced Work Assignment (AWA) to automatically assign new incidents to agents within a specific assignment group based on their current workload. Specifically, I aim to:Identify active ...
Calling Now Assist Custom Skill from scripts with non-record related parameters
I have a use case where I need to call Now Assist custom skill from a request flow. I will need to pass not only the RITM details to the Now Assist custom skill, but also other data points collected from external system. Reading the ServiceNow doc C...
Resolved! Flow Generation
HiI can't install plugins for Flow Generation and Now Creator on PDI. Where can I test these tools for free? Not for commercial usage but rather like PDI usage or learning instances, to try some prompts.
Is OOB Available to Enable Genius Results + Now Assist Synthesized Responses in Record Produce?
Hi everyone,I’m trying to enhance the AI Search Assist experience on a Record Producer by including Genius Results, specifically the Now Assist Multi‑Content synthesized response along with KB articles and catalog suggestions.I’ve already updated the...
pie chart
how do I change to pie chart what's the priority header looks like ?
Now Assist prompt and UI action issue in skills
Hi, 1.When i am creating a new custom skill i am not able add the prompt it is blacked out. 2.The UI action created through skill will have condition and script updated right. But it is empty for me why?
Change theme of customize theme of now assist panel
How to change the theme of now assist panel? if anyone knows please help
Token response limit in now assist skill kit
I've been working with the Now Assist Skill Kit, but I've run into an issue with the response length limit set by the LLM. There's a significant difference between the request and response token counts, and I haven't been able to adjust the token lim...
