How to disable now assist execution (view AI steps)
Hello Everyone, Is it possible to disable the View AI steps?, it is just showing the logs of which AI agent or topic has been executed. It is showing in AI agent studio testing page and NAP
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SNPI - Explore Now Create
1.Navigate to Project > Projects > All. 2.Right-click any column header and select Import XML on the Options menu.3.Navigate to the XML file you downloaded in the previous section (Create your own app - ServiceNow SPM.xml), and select Upload. 4.Ope...
How to upgrade the instance to enable Now Assist
Hello,We have implemented ITSM and CSM on the ServiceNow instance. In this implementation, we have created a copy of the Record page in CSM Configurable Workspace. Now, we have planned to enable Now Assist.Is all the Now Assist configuration enabled ...
Pricing and Licensing Details for Now Assist Plugin
My organization is exploring the implementation of the Now Assist for creator plugin for ServiceNow to enhance our [specify use case, e.g., ITSM, HRSD, or CSM] workflows with generative AI capabilities. To help us evaluate this solution, we would app...
Using Web Crawler in ServiceNow External Content Connectors
In many ServiceNow implementations, organizations require search results to include relevant content from trusted external websites. This article explains how to configure the Web Crawler capability in External Content Connectors to index external da...
Guidance Required on NLU-Based Access Validation Scenario in ServiceNow
Hi Team,I hope you are doing well.I am currently working on a use case involving access issues related to user ID validation and would appreciate your guidance on the approach.Scenario:Handling access issues where user ID validation is required.Appro...
AI-Powered Case Insights Using Predictive Intelligence in AI Agents
OverviewThis article explains how to use Predictive Intelligence within a ServiceNow AI Agent to retrieve similar cases and escalation insights. This capability enables support teams to make faster, data-driven decisions by leveraging historical case...
Now Assist Skill Kit on Catalog Items
Hello, I would like to ask if it's possible to use Now Assist Skill Kit for some fields suggestion on Catalog Item before saving the form?Use Case:We are creating records via Catalog Item and what I need is to have some button/link (Custom Variable w...
Is Customer Service workspace rename to IT-service Desk workspace?
We have installed CSM Configurable workspace plugin but could not find the Customer Service Workspace. I tried to directly navigate to the link which is now/cwf/agent/home but in this new instance it is opening IT Service Desk Workspace. Not sure wha...
Expand the character limit for prompts to perform Code Generation
We are evaluating the constraints of the Code Generation skill embedded in the Now Assist for Creator experience, specifically within the “Code with Now Assist” dialog and related prompt‑entry areas used for natural‑language instructions.During testi...
Team Virtual Agent - Live Agent
Hi All,Team's Virtual Agent - Shows the Live Agent. That we want to turn off. We had un- checked visible for the Live Agent to but still we are able to see in the Teams VA - Live button is visible attached the screenshot of VA-LA. Please check and le...
How to use Skill Outputs inside a Custom Skill Kit prompt in Now Assist
I’m trying to convert multiple Incident records into a single Problem record using the Now Assist Skill Kit.For this, I’ve created a custom Skill Kit that takes input in JSON format. I’ve also added output skills such as description and short descrip...
Need servicenow support portal access
I need the ServiceNow Support Portal Access for raising tickets
AI‑Driven Knowledge Automation with Now Assist: Eliminating Tickets and Empowering User Self‑Service
Use Case and Requirements This implementation shows how ServiceNow can automatically generate knowledge articles from resolved conversations, helping users solve common issues without requiring agent assistance. When the solution is first prov...
Regarding the exchange of values between AI agents in Agenticworkflow
I'm having trouble with a problem where values aren't constant and change midway through the process.Specifically,Agenticworkflow has AI agents A, B, C, and D, each with a different role.When agent A produces a result of [Z: true], agent C then us...
