Hello eveyone,I am experiencing an issue with the "initial" activation of the nowassist panel. In Test- and Dev. Instance it wasn´t a problem. The only difference there is that we directly activated the VA too, what is not intented in prod in the fi...
I have the VA enabled on the Service Portal — can I open it through a button click? Is that supported?
Hi Everybody, In my company i am currently optimizing our Major Incident- and Problem Management processes and i am confronted with following challenges! 1. Data quality of Major Incident Tickets, Problem Tickets incl. attachments2. I need an overvi...
I am new to the Agentic AI course and need to set-up an account to enable me carry-out the hands-on projects.Can I please get a step-by step guidance on how to set this up? Thank you,Uwem.
I failed initial validation on an instance. I tried again but every time I do, the interface changes, sometimes omitting some of the important information to complete the instance. I have restarted the instances=, even terminated and begun all over a...
Hello Community, When the RITM is changed from active to inactive, there is a error on the form which goes "AisDisableSearchSignalEvent undefined, maybe missing global qualifier". I found which BR and Script Include is doing this, they are in differe...
I have a custom app in ServiceNow, and I want to add a Virtual Agent feature that uses a Large Language Model (LLM) instead of the traditional NLU. To enable this, Now Assist must be active in our instance.Which Now Assist plugin do I need to purchas...
I have a custom app in ServiceNow, and I want to add a Virtual Agent feature that uses a Large Language Model (LLM) instead of the traditional NLU. To enable this, Now Assist must be active in our instance.Which Now Assist plugin do I need to purchas...
Hi All, Kindly help me to get the link for the course ServiceNow Application Specialist - Performance Analytics Certification so i can complete the course and get the certification voucher.
"This text was entered in Japanese and translated into English by AI"Hello everyone,I'm having trouble because AI Agent Studio isn't showing up in the modules, and therefore I can't use it.I am using a demo instance from a partner company.The upgrade...
I’m working with Now assist Virtual Agent in Microsoft Teams (integrated with ServiceNow) and noticed that for a Date and Time input field, the time picker only shows options in 30-minute intervals.The issue is that when I try to manually enter a tim...
I have cloned the OOTB Case Summarization skill along with its associated AI Prompt, published both, and activated the cloned skill in Now Assist Admin. The activation shows that the cloned skill is active and the original OOTB skill is deactivated. ...
How to add Agents (Agentic AI & Virtual Agent) in a Workspace
Hi, is there a method to make AI agents execute in parallel instead of sequentially? I've seen in one OOTB this can be enforced via instructions to LLM, but it's not working in my environment. Thank you.
