How does Now Assist handle recurring incidents in ServiceNow?

brunofranco
Kilo Contributor
Hi everyone, I'm currently exploring the capabilities of Now Assist and I'm particularly interested in understanding how it deals with recurring incidents. Does Now Assist offer any automated suggestions or actions based on patterns of similar incidents? For example, can it help generate knowledge base articles or recommend resolutions based on historical data? Any insights, use cases, or documentation links would be greatly appreciated! Thanks in advance!

 

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