Hi All,I'm trying to duplicate a form setup that our SNOW vendor setup for us, and I can't for the life of me find where it's done. We've got a Request form where, when it's submitted, the workflow creates a task saying "Email <department> with <info...
I recently installed the Now Assist Creator and ITSM plugin on our vendor instance.However, when I attempt to mark my update set as Complete, I receive the following message:"This update set contains the following app install(s): Continue changing st...
I have these 2 records, I assigned them to WORKSPACE using Workspace Form Button and Format for Configurable WorkspaceI typed the following code in both:g_form.submit('close_incomplete');The button appears in FSM WORKSPACE but does nothing, (it shou...
There’s an "Include email" checkbox in the View Input section of the Resolution Notes Generation skill in now assist for hrsd.We’re trying to check it, but we can’t update the skill because it can’t be copied.Has anyone run into this issue? Any ideas...
When I add attachments to a catalog item, a popup appears with two buttons: **'Upload without encrypting'** and **'Upload and encrypt'**. I need to remove the **'Upload without encrypting'** option from this popup. Is this popup a widget? If so, coul...
I created one Agents and , I want to add this Agents on UI builder navigation is it possible, If its possible help me on this task.
Hi everyone, I have a question regarding the cancellation flow in ServiceNow. If a Requested Item (RITM) is moved to the Cancelled state:a) Will the associated approval and catalog tasks automatically get cancelled?b) will the parent Request also get...
as i new to Servicenow, i need virtual agent customization step by step
Hi Community ,I Have a requirement where i need to add my AI agent which i have created to add in ESC portal how can i do step by step process can i get.Thanks In Advance Regards Tejas K J
I want to know, how data in this table is populated ?,I tried activating multiple Now Assist skills for OOB applications, but still no luck. Am I missing anything else Table Name : sn_sub_man_st_gen_ai_metadata
Hi Folks,I’m trying to filter records based on the logged-in user’s location.parent.I created a Script Include and set up a dynamic filter option to call it. However, when I run the filter, it returns records where the parent field is (empty) instead...
Hello everyone,I’m following the official Now Assist Skill Kit (Yokohama) documentation — particularly the section “Configure skills with custom prompts for knowledge article templates.”In the doc screenshot, there’s a KB generation skill listed unde...
Hello everyone,I’m following the official Now Assist Skill Kit (Yokohama) documentation — particularly the section “Configure skills with custom prompts for knowledge article templates.”In the doc screenshot, there’s a KB generation skill listed unde...
Hello everyone,I’m following the official Now Assist Skill Kit (Yokohama) documentation — particularly the section “Configure skills with custom prompts for knowledge article templates.”In the doc screenshot, there’s a KB generation skill listed unde...
Hello, I am setting up the SharePoint External Content Connector. I have ran a full document crawl and a user mapping crawl. Both have completed and have found various documents. 151 of those documents have been indexed. My problem is creating the i...
