Hello ServiceNow Community,I am seeking guidance on configuring Advanced Work Assignment (AWA) to automatically assign new incidents to agents within a specific assignment group based on their current workload. Specifically, I aim to:Identify active ...
I have a use case where I need to call Now Assist custom skill from a request flow. I will need to pass not only the RITM details to the Now Assist custom skill, but also other data points collected from external system. Reading the ServiceNow doc C...
HiI can't install plugins for Flow Generation and Now Creator on PDI. Where can I test these tools for free? Not for commercial usage but rather like PDI usage or learning instances, to try some prompts.
Hi everyone,I’m trying to enhance the AI Search Assist experience on a Record Producer by including Genius Results, specifically the Now Assist Multi‑Content synthesized response along with KB articles and catalog suggestions.I’ve already updated the...
how do I change to pie chart what's the priority header looks like ?
Hi, 1.When i am creating a new custom skill i am not able add the prompt it is blacked out. 2.The UI action created through skill will have condition and script updated right. But it is empty for me why?
How to change the theme of now assist panel? if anyone knows please help
I've been working with the Now Assist Skill Kit, but I've run into an issue with the response length limit set by the LLM. There's a significant difference between the request and response token counts, and I haven't been able to adjust the token lim...
Hi Community,We are using ServiceNow Virtual Agent integrated with Microsoft Teams. By default, a topic picker card (with “Select Topic” dropdown or "Show all my options" button) displays at the start of conversations in Teams. We’d like to remove or...
Will Now assist provide similar incidents fir the newly created incident?If Yes. Please let us know the procedure?Which Module will Provide Similar incidents in Servicenow if not NowAssist?
Hello, I want to use Now Assist to summarize cases.So I cloned the OOTB "Case summarization" skill and configured it to output using my intended template. When a customer asks a question in an activity, I want that question to be output in the summar...
Hi Community,I am currently facing an issue accessing the AI Agent Studio and hoping someone here might have encountered a similar situation or could point me in the right direction.The Issue:After recently upgrading the sn_aia plugin, I am unable to...
Hi Team,I have a requirement to integrate Servicenow virtual agent with copilot using bot interconnection could anyone help me with this..? Thank you.
Hi everyone,I’m currently implementing Engagement Messenger on a page built with UI Builder.A button on the page launches Engagement Messenger, and within the messenger, Now Assist in Virtual Agent is successfully activated.However, I’m facing two i...
OverviewNow Assist Content Recommendation helps agents generate contextual, AI-driven content directly within form fields (such as Comments or Work Notes). This feature improves response quality and reduces manual effort by providing intelligent sugg...
