AI ITSM - A market analysis on the next decade of service management, by DTCP
We welcome any questions and feedback! There is a lot of divergence of thought, so this analysis is still an open letter for feedback.Enjoy the reading!
Forum Posts
Resolved! Running into the following error after clicking Create App using the Now Assist Panel in SN Studio
Error Message: "Sorry, there was a problem on my side trying to complete this request. Try asking again later." Steps to reproduce: Go to App Engine - ServiceNow StudioClick on the Now Assist Panel iconCreate AppWalk through the collaboration of w...
Resolved! Regarding AI Agent Long-Term Memory Categories
What criteria should be used to set AI Agent long-term memory categories?My understanding is as follows:For example,if I want the AI Agent I create to retain incident history in its long-term memory, should I create and set a category named “Incident...
Resolved! スクリプト内でNow Assistを呼び出したい
Case[sn_customersevice_case]テーブルのレコード画面にUI Actionで、押すとレコードの内容に適したナレッジを検索して、Knowledge Articleテーブルを参照しているList形式のフィールドに検索してきたナレッジを追加するボタンを作成したいです。スクリプト内でNow Assistを呼び出してナレッジを検索させることはできますか？もしできるなら前提となる製品も合わせて教えてください。
In serviceNow can we give error that the document is missing in attachment using GenAI
Hello everyone . I need to ivestigate on if in ServiceNow if i need to give error that the document is missing in attachment in record producer using GenAI is it possible.
How is “Total Used Assists” calculated in Now Assist Usage Dashboard?
n Subscription Management Workspace, the Now Assist Usage Dashboard shows Total Purchased Assists, Total Used Assists, and Available Assists.When drilling down from the dashboard, we found that the table sn_sub_man_st_account_level_entitlement stores...
Aimed to learn SN from the scratch and looking for a career. I am experienced HR SD professional.
Dear Community, Friends, I am an experienced HRSD professional and looking for a career. My current role is demanding Service Now certificate as a consultant. Since am from non-technical background it's required to start from the scratch. Any member...
ServiceNow Platform Implementation On Demand Training: SNPI - Explore Now Create
The guide "SNPI On Demand - Explore the Now Create Portal" which we need to follow to download the XML file need to be updated as Now Create site moved to new home/site since 5th Dec. I have attached the guide here. Please share updated guide to down...
Switching OneExtend Capability Definition to Google Cloud AI Studio
Hi Community,I’m trying to switch the Summarize OneExtend capability definition to Google Cloud AI Studio Chat Completion, but it fails when called from Workflow Studio.What I configuredRegistered the model using an API Key in Generative AI Model Con...
File Upload tool AI agent not extracting
Hello, I am using the AI agent tool - File Upload to gather the information from the document. For some reason, it is not extracting the file(PDF) data even though its size is 2.4KB. Its status has been shown as "Extracting Data" for a very long time...
Virtual Agent - Variable
So when the users enters a input in the virtual agent and it gets mapped to a topic by the NLU how do I get and use the original input inside the topic which it was mapped to.
Mid server issue
MID Server reported error: SQLState: nulljava.sql.SQLException: java.sql.SQLException: ORA-00604: error occurred at recursive SQL level 1ORA-01882: timezone region not found
Can Now Assist (Resolve_gen) resolution code dropdown be restricted to customer-defined values?
Hi Community,We are using Resolve_gen (Now Assist for ITSM) to resolve Incidents.Our organization has strict governance on Resolution Codes (Event Management driven).On the Incident form, we successfully restrict Resolution Codes to approved custom v...
Resolved! Document template
Hi All, I have a requirement where I need to have a ui button which should show all the required fields that are on the hr task to preview. and then the fulfiller sends to other user who doesnot have access to backend but the user should be able to s...
Resolved! ServiceNow Resume not visible
In ServiceNow university > resume : https://learning.servicenow.com/lxp/en/pages/nl-public-resume?id=nl_public&user=cdbrown732556586 - This only shows About Me and Name, location nothing more. Why is that and how do I get them to be viewed by ANYONET...
