How to disable now assist execution (view AI steps)

JK9903
Mega Guru

4 hours ago

Hello Everyone,

 

Is it possible to disable the View AI steps?, it is just showing the logs of which AI agent or topic has been executed. It is showing in AI agent studio testing page and NAP

Thanks,
JK
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4 REPLIES 4

Dr Atul G- LNG
Tera Patron

4 hours ago

Hi @JK9903 I doubt this can be disabled because the system needs to tell the user how and what the AI agent is doing. Therefore, it is recommended to keep it enabled; otherwise, it becomes a black box.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tanushree Maiti
Mega Sage

3 hours ago

View AI steps in the Now Assist Panel (NAP) and Agent Studio has been designed for debugging and transparency during testing. 

 

You cannot completely disable the underlying logging functionality; you can hide or minimize the visibility of these steps during testing.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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JK9903
Mega Guru
In response to Tanushree Maiti

3 hours ago

Hi, the attached screenshot is from Teams. I have connected ServiceNow and Teams, and I’m seeing logs in Teams that I do not want to be visible.

Thanks,
JK
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Dr Atul G- LNG
Tera Patron
In response to JK9903

3 hours ago

As said earlier mate, it is not possible mate.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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