How to disable now assist execution (view AI steps)
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02-20-2026 07:23 AM
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02-20-2026 07:24 AM
Hi @JK9903 I doubt this can be disabled because the system needs to tell the user how and what the AI agent is doing. Therefore, it is recommended to keep it enabled; otherwise, it becomes a black box.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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02-20-2026 08:00 AM
View AI steps in the Now Assist Panel (NAP) and Agent Studio has been designed for debugging and transparency during testing.
You cannot completely disable the underlying logging functionality; you can hide or minimize the visibility of these steps during testing.
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02-20-2026 08:05 AM
Hi, the attached screenshot is from Teams. I have connected ServiceNow and Teams, and I’m seeing logs in Teams that I do not want to be visible.
JK
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02-20-2026 08:12 AM
As said earlier mate, it is not possible mate.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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