How to get knowledge articles in virtual agent

[Roshini]

How to configure the VA to get the published knowledge articles

[Pradeep Thipani · Accepted solution]

Hi @Roshini ,

Please find the below reference, hope that helps you:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993650

https://www.servicenow.com/community/virtual-agent-forum/add-knowledge-articles-in-va-chat/m-p/30670...

[Roshini]

Hi @Pradeep Thipani  can you help me to get configuration for getting multiple knowledge article based on the knowledge base and category.
When am giving the condition in card it is fetching only one knowledge article

[Pradeep Thipani]

Hi @Roshini ,

Can you check the below reference and try configuring it, 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859435

Thanks,

Pradeep

[Roshini]

I just duplicated this topic block and added to my topic where am trying to accommodate it.
1 --> here am giving 3 options, "Search" is one of the option
2 ----> here am configuring as if user selected "Search" then duplicated topic block of "contextual search" is invoked (duplicated topic block is "Search test").

But in the output when am trying to give the keyword it is not giving me anything.

 

I doubt my input mapping is correct or not.