How to get knowledge articles in virtual agent

Roshini
Giga Guru

How to configure the VA to get the published knowledge articles

1 ACCEPTED SOLUTION

Pradeep Thipani
Mega Sage

Hi @Roshini ,

 

Please find the below reference, hope that helps you:

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993650

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep

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4 REPLIES 4

Pradeep Thipani
Mega Sage

Hi @Roshini ,

 

Please find the below reference, hope that helps you:

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993650

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep

Hi @Pradeep Thipani  can you help me to get configuration for getting multiple knowledge article based on the knowledge base and category.
When am giving the condition in card it is fetching only one knowledge article

Hi @Roshini ,

 

Can you check the below reference and try configuring it, 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859435

 

PradeepThipani_0-1728644040083.png

 

Thanks,

Pradeep

 

"If this response was useful, please select 'Accept as Solution' and mark it as 'Helpful.' This helps me provide better answers and assists the community ".

Regards,
Pradeep

I just duplicated this topic block and added to my topic where am trying to accommodate it.
1 --> here am giving 3 options, "Search" is one of the option
2 ----> here am configuring as if user selected "Search" then duplicated topic block of "contextual search" is invoked (duplicated topic block is "Search test").

But in the output when am trying to give the keyword it is not giving me anything.

Roshini_0-1728661048948.png


Roshini_1-1728661267705.png 

 

I doubt my input mapping is correct or not.