Hi All,
I am currently testing one of the AI Agents and working on enhancements related to case creation. We have multiple versions of the List of Steps. Yesterday, we migrated a few update sets, and those update sets also included multiple versions of the List of Steps.
Although I intend to run the AI Agent using only a single version—and it is executing successfully—I can see that two versions are active at the same time. I believe this is causing the AI Agent to hallucinate.
In AI Agent Studio, under the Define Specialty tab, there is an option to View All Versions, where we should be able to deactivate older versions. However, this option is currently greyed out for me. I have attached snapshots of both the versions list and the disabled option for reference.
Could someone please help advise how to deactivate one of the versions so that the AI Agent runs with only a single active version?
Thanks in Advance 😊
#developer #NowAssist #AI #CSM
You might not be able to do it through the AI Agent Studio. This is probably a good enhancement for us to take back and build on.
Try working around it by going to the AIA Version [sn_aia_version] table in the back-end view (UI16 / Next Experience). On the duplicate version you want to deactivate, there's a State field, and you can try changing the value to be Withdrawn.
I highly recommend trying this in a sub-production instance first, and making sure that the configuration is recorded in an Update Set. Promote the Update Set up the chain as you normally would.
