In virtual agent - Now assist - LLM - I need to configure when greeting start then ask user "How can

jaiho_rai · ‎08-20-2025

In virtual agent - Now assist - LLM - I need to configure when greeting start then ask user "How can I help you ?"

e.g user Type " My approvals " then automatically it will execute the topic for " My approval" or if multiple topics then show the options.

e.g same way other options " My ticket status " or "RITM000133 status " then automatically it will execute the topic for "my ticket status open"

Please let me know , howI can achieve above ?

Dr Atul G- LNG · ‎08-20-2025

Hi @jaiho_rai

This requires a full-fledged configuration. You need to link Now Assist with VA for it to work. We did the same for our client, and it’s working fine. Follow the 2nd link:

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/now-assist-i...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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