I’m currently managing an HR project that leverages NowAssist. One critical requirement is for NowAssist Virtual Agent to access data from third-party providers—such as benefits and payroll vendors—as well as from Microsoft SharePoint. I’ve heard mix...
Hello Folks!Is it possible to hide Add to Draft button for a specific record producer without making any chance to widget just like we have for catalog item?If yes then could anyone please help me with the steps?Thanks in advance.
I would like some guidance on the feasibility of using "Anything LLM" to connect to NOW assist to retrieve or interact with data in ServiceNow. Anything LLM will be installed on a local serverAnything LLM would connect to SN via the SN generic LLM co...
If I want to use Service Now: CSM, ITSM, and not use the ITOM product, is it necessary to install a MID SERVER ?
I am creating a new custom skill and i am getting error while testing prompt as " something went wrong".Please help and let me know what need to be fix.
Hi Team, I want to show all related incident ( related incident means same issues) to agent who is solving current incident in workspace, I want to make use of now assist QA, can we? Thanks
Hi Team, Getting error when connecting Now assist with openAI,I have created flow which runs on trigger cond i.e., whenever incident is created, and in action I am trying to get summary of that incident in work notes, but while testing I am getting e...
Hello everyone! I would like to ask for your help.When I click the Write with Now Assist button, the text generated is generic and unrelated to the conversation between the virtual agent and the user. It only provides a general guide when I click el...
Hi Team, Hope you doing well, as per the above image AI search is ready but still I am not able to link the option called QA now assist in search as it is not visible for me while linking. As per above images you can see I cant see the expected opt...
Hi Everyone,I'm trying to call "app_notifications" widget from /ASC portal >> Theme >> Header.And "app_notifications" widget in custom scope and Header is in 'Alumni service center" scope.I see "app_notifications" widget is not loading/showing in the...
Can anyone help me why I'm getting the suffix for every single application like TRF/ MSG. These suffixes are everywhere, getting frustrated with these messages. Can any one help me on this.
Dear Community,i'm using the PDI Plattform to study the ServiceNow Software for further Use Cases in my Masterstudy. I want to create a UseCase in SPM with NowAssist. But the Plugin cannot be installed with my account.Do i need an company license?Is ...
I have been asked to develop a catalog request that may be outside the functionality of a standard request form and I am looking for some advice. Below are the teams requirements. The catalog request will capture equipment requests.We will not have s...
Hi,I want to configure Now Assist Skill Kit with Azure OpenAI provider, looking for any documentation or video example where step by step instructions are mentioned on how to set up this.
I am creating a scheduled job to to send out daily emails to the assigned user for incidents not active in 3 days excluding weekends. I have the condition for the exclusion below: var result = true;var gdt = new GlideDateTime();var day = gdt.getDayOf...
