Forum Posts
Now Assist
I want to create to features in now assist suppose i want to create a feature such as resolution notes of incidents then how to do it what is the correct approach to make that feature and how to integrate it in now assist
how to get assignment date, when a ticket is assigned to a person
How to generate a report where we want to fetch the date , when a ticket was assigned to a pariticular assignee. No common fields I found under assigned to or assignment group.
Issue with new service channels in service operations workspace Agent chat
I have created new Service channels like Incident & Request but I am not seeing those new one's in the Service Operations workspace inbox. only Chat option is coming. If anyone has any idea or something. please feel free to post your thoughts
Is the Document column in the Now assist log metric backup table a reference field?
Hello Community , In the Now assist log metric backup table, i see that the Document field is a reference field and not a string field, But when I try to create a normal report using the Now assist log metric backup table , the Dot walking of the Doc...
Hide OOB Now Assist Side Panel Prompt Message
How can I hide/deactivate displaying red crossed verbiages on now assist side panel?
AI Agent Use Case not running in Now Assist Side Panel
I have created a use case and associated AI agents. When I open the Now Assist side panel, it doesn't show any output, but it displays results when tested.
Resolved! catalog item form design
I am working on Catalog item form designing part of that Role type and Role name two variables are created. in Role type variables are having jar1, jar2 options are having , in Role Name variable having the options Mug1,mug2,mug3,mug4,mug5,mug6.suppo...
Can we change button colour in Outlook Actionable Message (OAM) in ServiceNow
Hi all, Is there any option to change default color of action button- Approve/Reject/View Details? Regards,Saranya VS
Resolved! unable to print the value from email script to email body
hi, I am trying to get a value of a variable from a catalog item in an email script and i have to get the last four digits of that number and getting the last four digits of it.I am sending it to my email body and i am printing it there.When the emai...
how to update category and sub-category fields in closed incidents
how to update the category and sub category fields in the closed incidents
NOW ASSIST for ITSM Plugin in PDI
How can I install Plugin for now assist ITSM in PDI.Seems unable to install it.Please share the process.TIA.
Search Index is not showing any records
I'm facing issue in AI search. When I'm applying filter on Search Sources it is showing 0 record, but on our other instances it is showing me records. Can anyone please help me with this. Same filter condition is applied on test but records is vis...
Demo of Custom ServiceNow AI Agent: Movie Info Finder
Welcome to my demo of the custom-configured ServiceNow AI Agent! In this video, I showcase an innovative AI agent designed to spark your imagination on what AI Agents on ServiceNow can do. Watch as I demonstrate how this intelligent agent takes a mov...
Resolved! Core Actions In Flow Designer
Many actions are included with flow designer, what are some frequently used core actions? (Choose four.)A. Look for UpdateB. Create RecordC. Ask for ApprovalD. Look Up RecordE. Wait for ConditionF. Wait for Match
