Resolved! Now Assist license pricing
We are using ITSM professional License , do we need to purchase separate license for Now Assist
Forum Posts
Resolved! Now assist plugin is chargeable in servicenow
Now assist plugin is chargeable in ServiceNow.is it require any subscription
Resolved! employee service center virtual agent disabling.
how can we disable the virtual chat icon in employee service center.i have already made the active false from the virtual agent from its not working..Can someone help me with that?
Widget Recommendation System - How to implement using Generative AI Controller?
Hi team , I am working on Widget Recommendation System . I wanted to know how can I implement this using Generative AI Controller. Can you please help me on this ?
NowAssist Skill Kit - LLM Input Query
Hi team,While going through the documentation , I found this resource.I have some queries on this.https://www.servicenow.com/docs/bundle/xanadu-intelligent-experiences/page/administer/now-assist-skill-kit/task/call-custom-skill-from-script.htmlSo , i...
Hide Sidebar Discussion icon on SOW servicenow
Hi All,I wanted to know if there is any clear options on how to hide the sidebar discussion chat bubble icon from service operations workspaces in servicenow.
Scoped App and Now Assist Integration
Does anyone know if it's possible to integrate Now Assist with a scoped application such that users can query the data in their scoped app in the now assist panel?
Resolved! Training NowLLM with custom data
Hi team , I am working on a project to create a "widget recommendation system" that is if the user gives the use case, the widgets has to be recommended for that use case. I am using now assist skill kit and here I have some queries . 1.How can I mak...
Virtual Agent in MS Teams Case Card Response
When we ask for the case summary in virtual agent we are getting a card response as expected with short description, created, priority, updated and description field. but here in MS teams chat along with description field we are getting extra info wi...
Virtual Agent in MS Teams
in ms teams virtual agent in middle of conversation after typing restart i need to get the survey before restarting. and also where ever we have dropdown list to select for the users there we need to restrict the typing (user input by typing).
Unable to get mail script values into email
Hi All, I wrote email script to pick the values from system property and display it in email notification. But I am unable to see the email script values in the email. Attached are the email script and notification images. Kindly assist me here Thank...
Resolved! Surveys - export data to excel or csv
So these are the related links for surveys. But is there a way to just export the data into a excel or csv file? I don't see anything under Responses or Scorecard.
Agile Planning
Hi everyone , can someone please help me on how i will assigned all my HHD stories to my themes and EPIC
Chat Summarization is not working
Chat is transferring from Now assist Virtual agent to live agent but the chat summarization is not working and showing the below message.Unable to summarize chat. Now Assist isn't set up to process this request. Please suggest. Any help would be appr...
summarize button on HR case agent work space
Hi Everyone, Ideally, when clicking in 'summarize' button it loads the case summarization on workspace. But I have a requirement that Auto summarize HR case summary by now assist without manually clicking the 'summarize' button on HR case workspace...
