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Is RITM and Request auto-cancellation an out-of-the-box behavior in ServiceNow?

katreddis
Kilo Explorer

Hi everyone,

 

I have a question regarding the cancellation flow in ServiceNow.

 

If a Requested Item (RITM) is moved to the Cancelled state:
a) Will the associated approval and catalog tasks automatically get cancelled?
b) will the parent Request also get cancelled automatically?

2 REPLIES 2

svirkar420
Tera Guru

Hi @katreddis , The behaviour depends on the configurations as well, but if you are asking for OOTB behaviour,

a. Yes, all associated Catalog Tasks under that RITM are automatically moved to “Cancelled”.

b. Yes, all related approvals are also cancelled automatically.

 

This happens because of business rules on the sc_task and sc_req_item tables.

 

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Best Regards.
Saurabh V.

Ankur Bawiskar
Tera Patron
Tera Patron

@katreddis 

when RITM is cancelled there is this OOTB BR which cancels the flow

AnkurBawiskar_0-1760935530239.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader