Now Assist AI Agent crashing when triggering a Conversational Topic tool (Transfer to Live Agent)
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6 hours ago
Hi everyone,
I'm struggling with a weird issue on AI agent. My AI Agent works great for searching KB articles and incidents, but it crashes every time it tries to trigger the ' Transfer the support to a live SAP Expert agent' topic.
The logs show the tool as 'Ongoing' and then it just gives up with the usual: 'Sorry, there was a problem on my side...'
Quick infos: i deployed AI agent in VIrtual agent assistant on the portal
Has anyone seen this before? Is there a trick to make the AI hand over the conversation smoothly?
Thanks a lot for any tips!
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5 hours ago
Hi @mouradhadj-
1. It must be throwing some error at backend. Check your Generative AI Log in sys_generative_ai_log table .
2. If there is any error, then check Generative AI controller setup on your instance.
3. If the Planner/ReAct LLM calls are successful, then it indicates that a suitable agent could not be picked for the given task. Check if the technical terms in the task align with the agent’s name, description, role, instructions, proficiency.
4. Did you check (using the integration credential ), SAP integration is working fine via postman.
Refer: KB2339651 Best Practices for Creating AI Agent Workflows
