Now Assist skill: Doc to Voice Agent

Vedavalli
Mega Sage

Hi

Do we have any Out of box skill " Doc to Voice Agent" in servicenow?

9 REPLIES 9

GlideFather
Tera Patron

Hi @Vedavalli,

 

could you possibly explain what do you mean "doc to voice agent"? 

_____
100 % GlideFather experience and 0 % generative AI

I also don't have information about that.
I'm asking do we have any skill named Doc to Voice Agent?

 it's very unlikely to come up with a random name and ask if there's a skill for it and find one... 😛

 

maybe you want to check which skills are available and try to think if there's any close to what you require... 

 

Navigate to Now Assist Admin > select technology (e.g. ITSM) and see the list of available AI skills:

Screenshot 2026-02-20 at 10.25.09.png

 

But as you mentioned voice, what exactly do you mean? Doc to voice, you want to upload a document and that would be converted to voice or what's the use case??

 

@Vedavalli Perhaps you can get better answers if you rephrase your question.. â€ƒ

_____
100 % GlideFather experience and 0 % generative AI

Tanushree Maiti
Mega Sage

What Voice Agents are included Out of the Box (OOTB)?

 

ITSM:

  • Create New Incident
  • Check Incident Status
  • Outlook Troubleshooting
  • Catalog Item Request
  • Password Reset

HR:

  • Create New Case
  • Check Case Status
  • PTO Related Inquiries
  • Travel Expenses
  • Update Employee Information

CSM

  • Manage Order Operation
  • Order Case Self Service

Check if this helps:

https://www.servicenow.com/docs/r/intelligent-experiences/now-assist-in-document-intelligence/docume...

https://www.servicenow.com/community/now-assist-articles/ai-voice-agents-are-here-autonomous-service...

 

https://www.youtube.com/watch?v=NMqUC2_KCzQ

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin: