Unable to view all option/setting in AI Agent Studio

[Reaper1]

I am able to access "AI Agent Studio" and create AI Agents/Agentic Workflow and even test Agents also, but still not able to view full setting that should be visible in AI Agent studio (options like A2A, MCP etc).

I have all the roles (admin, sn_aia.admin)

Could you all guide what is missing here so that I can have all options visible

PFA

[Tanushree Maiti]

Hi  @Reaper1 

If you are using PDI , in that case AI functionality is often not fully available on Personal Developer Instances (PDIs). 

If Not,

1. Check Plugin and Instance Version
Version Required: AI Agent Studio requires the Yokohama release or later.
Repair Plugins: Navigate to System Definition > Plugins, locate AI Agent Studio (sn_aia), and click Repair/Upgrade to ensure all files are current.
Install Required Plugins: Ensure "Now Assist AI Agents" and "Model Context Protocol Client" plugins are installed.

2. Verify User Roles
Ensure your user account has the necessary permissions. Admin is not always sufficient; verify you have the sn_aia.admin or sn_aia.designer roles.

Ref:https://www.youtube.com/watch?v=yYXM_rMWPUc

3. Check License and "Security Constraints"
If you see "Security constraints prevent access to requested page," it is a known defect (PRB1965167) related to Now Assist Fulfiller SKU entitlements.

Workaround: Go to System Properties (sys_properties.list).
Search for: sn_nowassist_admin.ignoreFulfillerSubscriptionCheck
Set the value to true.

Ref: https://www.servicenow.com/community/platform-analytics-forum/i-am-having-issues-accessing-agent-ai-...

4. Enable External Agents (A2A)
If A2A options are missing, you must enable them:
Navigate to AI Agent Studio > Settings.
Ensure "Allow ServiceNow to access External AI agents" is set to True.
Set system property sn_aia.external_agents.enabled to true.

5. Accessing MCP Server Settings
MCP support requires the "Model Context Protocol Client" plugin (available from Zurich Patch 1/Yokohama Patch 6).

Navigate to AI Agent Studio > Settings > Manage MCP Servers.
If this does not appear, clear your instance cache and repair the sn_aia plugin

Ref:https://www.servicenow.com/docs/r/intelligent-experiences/add-mcp-client-on-ai-agent-studio.html