Now Assist VA Showing Duplicate Options

[KundanC]

Hi Community,
I recently implemented Now Assist for Virtual Agent, and it’s working as expected. However, I’m seeing duplicate options when a user requests to create an incident.
Currently, both Now Assist responses (with actionable links) and legacy topics are being displayed, which is causing duplication in the user experience.
I would like to ensure that only Now Assist responses are shown while preventing legacy options from appearing, without deleting them from the system.
Any suggestions would be appreciated.

[Tanushree Maiti]

Hi @KundanC 

1.    Navigate to Conversational Interfaces > Virtual Agent > Designer.

• Open the topic, go to the Properties tab, and set Active = false.

2. Navigate to the sys_cs_topic table (Virtual Agent Topics).

• Locate the legacy topic.
• Set the Is topic visible field to false.