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Guidance on Automating Software Installation via ServiceNow and Microsoft Intune Integration

mdsking987
Tera Contributor

Hello ServiceNow Community,

We are exploring options to automate our software installation process and would appreciate your guidance on the best implementation approach.

Our goal is to use ServiceNow Service Catalog as the single self-service portal for all end-user software requests, while leveraging Microsoft Intune to handle the backend deployment and installation.

Proposed Workflow:


1. User Request: Employees submit application requests (e.g., Adobe Acrobat) through the ServiceNow Service Catalog.


2. Approval Process: The request follows the defined ServiceNow approval workflow for manager or admin authorization.


3. Automation Trigger: Once the request is approved, a ServiceNow Flow or Workflow should automatically initiate the integration process.


4. Integration with Intune: The system should communicate directly with Microsoft Intune to deploy and install the requested software on the user’s assigned device — without any manual IT intervention.

We are seeking recommendations or best practices for:


• The optimal way to integrate ServiceNow with Microsoft Intune (via Integration Hub, REST APIs, or available spokes).


• Any prerequisites, authentication setup, or potential challenges to consider.


• Examples or references where similar implementations have been achieved.



Thank you in advance for your insights and suggestions!

 


Best regards,
Sajid khan
ServiceNow Developer / Automation Engineer

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