Nowassist assistance and debug techniques

[YasasviU]

Hi all I am trying to develop this AI Workflow in my system. But I am facing problems near Now-Assist Workflow - where my incidents are not being read despite following the same workflow and the same coding conventions like present in this material - I am trying to build workflows and test them - but to no avail. I am getting different errors that Incident does not exist. There are other errors also - when I am creating an Retriever or an Predictive Intelligence Model, they are not working in the Now-Assist Workflow.

Can I get some help on what are the technical bugs I can face and how to fix them? Any articles to improve my understanding? And someone technical who can guide me if I am really stuck somewhere? 

I am an amateur at Servicenow AI and Agentic Workflows but I want to learn and contribute so please help me. 

[GlideFather]

ahoy @YasasviU,

your issue description is not clear to me, if you get any error messages please share them and also share/explain what you created, what steps you took (or what role) and what was the outcome you got and outcome you expected... 

there is nothing to help you without knowing what have you done and what's wrong..

[YasasviU]

Hi @GlideFather,
The problem is - I am following the steps mentioned in the document - but my screen is buffering - i do not know why it is happening 

[GlideFather]

mmmmmmh @YasasviU that's odd, what you can try is the "holy trinity": log out, clear cache, log in...

Eventually alternative browser, asking a colleague to try from their end, anything to see pattern whether it is user/session related or feature related.

If nothing helps, then go create case from the support portal