portal redirect to nowassistselfservice

skpotla85
Tera Contributor

‎05-26-2026 10:53 AM

HI All,

 

I have created a record producer in dev instance and wrote code "sp?id=nowassistselfservice" which will redirect the form to virtual assistance page. it is working in dev instance. but the same code is not working in test environment. 

can anyone help me with this.

every other functionality with nowassist virtual assistance (chat) working. but I wanted to re-direct from a record producer which is working fine in DEV but not in Test env. please assist.

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Tanushree Maiti
Tera Patron

‎05-26-2026 10:26 PM

Hi @skpotla85 

 

  • Type cache.do in the Application Navigator and press Enter.
  • Log out and log back into your Test instance before re-testing

2. Ensure "auto_redirect" is set as "true" on the portal Instance. 

   Refer: KB0812381 Record producer on service portal is not redirecting to the form after submitting 

 

3. Check record producer's producer script and ensure redirection logic same in Dev and test.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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skpotla85
Tera Contributor

‎05-31-2026 11:36 PM

thank you all. the issue is resolved now.

when I checked the enhanced chat for the virtual  agent it was only visible as "Enhanced" in the chat related section. I do have clicked on Edit and then selected the check box as the portal should be visible to all users. then it became as "Enhanced chat" which is resolved my issue.

 

thank you again.

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