The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Service Portal

ChrystalM
ServiceNow Employee
ServiceNow Employee

‎06-24-2025 04:49 AM

How to change the VA chat icon background color from purple to blue in now assist chat without modifying property value of propety - 'com.glide.cs.advanced-chat-popover'. 

 

Preview file
149 KB
0 Helpfuls
  • 322 Views
3 REPLIES 3

Mark Manders
Mega Patron

‎06-24-2025 05:02 AM

I want to change something, but not in the way the system is set up to change it.

 

What is your reason for not wanting to modify properties?
Next to that: doesn't ServiceNow have this information stored internally? That the documentation shared with customers isn't complete or comprehensive, we all know, but why are these kinds of questions asked on the Community by ServiceNow Employees?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
0 Helpfuls

SANDEEP DUTTA
Tera Patron
Tera Patron

‎06-24-2025 05:10 AM

Hi @ChrystalM ,

I don't see any other way apart from the change of the property.

 

Thanks,
Sandeep Dutta

Please mark the answer correct & Helpful, if i could help you.
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-24-2025 05:20 AM

Hi @ChrystalM 

 

No, you can use the property only to make change in icon.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls