Tags do not have operator not working when creating a report
Tags do not have operator not working Input created in report Output is showing which have JP or US tags Please suggest @Julian Hoch , Valor1, @Willem
Forum Posts
GlideList not editable after writing code in calculated field
This code is working properly , i want to ask an alternative i.e after writing script is there any possible way to edit the Glidelist ?(function calculatedFieldValue(current) { var userList = []; var id = current.sys_id; var gr = new Gli...
Unable to Access AI Agent Studio
Hi everyone,I've installed the Now Assist AI Agents plugin, along with all required and dependent plugins, in my ServiceNow instance (Yokohama version). I’ve also been assigned the necessary roles:sn_aia.adminsn_aia.viewerHowever, I'm still unable to...
Resolved! How To add approval in category level in Knowledge Article Publish before Knowledge Level approval.
I got the requirement in which I have to add a approval in knowledge category level before it goes for base level or Knowledge manager approval to publish the Knowledge article in service Now. can some one help. I have uploaded The Screen Shot for ...
while creating the incident one of the custom field needs to be update in the activities
while creating the incident one of the custom field needs to be update in the activities, i have configure the activity but it is updating while it is changing , it is not not updating in the activities while we creating the incident
CSA training
My CSA course will expire on May 10th, so after the expiration, will I not be able to use the course to participate in CSA exams
What's the difference between SN AI, Gen AI, AI Agent, Agentic AI, and Now Assist?
All of these seem like buzzwords, and I couldn't find a clear distinction between ServiceNow AI, Generative AI, AI Agents, Agentic AI, and Now Assist, because sometimes their meanings overlap. Is there a clear-cut example that differentiates them?
Resolved! Time Zone
I need to fetch system time zone for TimeZone field in Service Catalog without using Script Include
Resolved! Is there are possibility to change the way Now Assist generate Resolution notes?
Hello fellow AI enthusiasts. Is there a possibility for Now Assist to generate the resolution notes in a numbered form instead of sentence form? The skill works on the instance but they want to customize it and list the actions done for the incident ...
How to configure Web Search Tol in custom skill ?
Hello Everyone, I was facing an issue in using Tools in custom skill, when I use web searchl, I was getting an error message everytime.Can someone help me, how to solve this with any step-by-step approach? Thanks!!
Trigger AI Agent
Hi All, We are demoing AI Agents, and trying to use the triggers on use cases, but it's not working. We added a trigger to the use case to run when an incident's state changes to "In Progress". We tried to change the incident state both on next exper...
How Did You Prepare for the ServiceNow CSA Exam? Need a Step-by-Step Approach
Hi everyone,I’m planning to take the ServiceNow Certified System Administrator (CSA) exam soon, and I’m trying to figure out the most effective way to prepare.What topics should I focus on the most?Is hands-on practice using a developer instance enou...
AI Agent Studio
Could someone please direct me to resources or guidance on creating an AI agent?
facing a issue on dashboard.can,t see dashboard create new botton.
when i open dashboard from self service.i just want to create new dashboard to add my report but when i open dashboard i did not see create new botton.i try my best to do everything like from plugin activate i activate performance analytics and see u...
