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Forum Posts
Need guidance on Agent2Agent (A2A) process?
Can anyone guide on how to use A2A protocol to connect ServiceNow Agents with third party Agents or vice versa. Can anyone guide on how to use A2A in between 2 different ServiceNow instance to integrate between 2 Agents? Where do I get/configure OAut...
Sumarization RITM and TASK
I am creating a skill with the goal of replicating the summarization of the incident table but for Task and RITM. How can I have it presented in the UI action in the same way as in Incident?
Admins can use Now Assist for Creator skills
I see that admins are able to use some of the now assist for creator skills (flow recommendation, code generation & assist). As per documentation, users need now assist creator role to access the skills. Anyone faced this issue and how to fix it?
Unable to add requested user manager approval in ask for approval condition
Iam trying to develop the flow designer by using the now Assist prompt,But there is one issue iam facing with the ask for approval condition,where iam unable to add the logics by today using the prompt, please suggest how to add the conditions inside...
Resolved! Virtual agent topic
I am aiming to implement a seamless 'Action-First' experience for IT Service Catalog requests. When a user types a prompt like 'I want to order a new laptop', I want Now Assist to trigger the fulfillment process immediately. I am seeking clarificatio...
ServiceNow AI Implementation
I need personal help, In my company I was given the responsibility of being the first to learn about AI, contact clients, and develop possible solutions. Please indicate the best way for me to develop in this area, how you did it if you have a study...
Serviceow Platform Implementation
Hello, I am currently in the Implementation Specialist course for ITSM. I have a task to download an XML project plan from Now Create Portal. But when I login to my now create, the landing page is different from that of the instructions. please how c...
How to upgrade the instance to enable Now Assist
Hello,We have implemented ITSM and CSM on the ServiceNow instance. In this implementation, we have created a copy of the Record page in CSM Configurable Workspace. Now, we have planned to enable Now Assist.Is all the Now Assist configuration enabled ...
Pricing and Licensing Details for Now Assist Plugin
My organization is exploring the implementation of the Now Assist for creator plugin for ServiceNow to enhance our [specify use case, e.g., ITSM, HRSD, or CSM] workflows with generative AI capabilities. To help us evaluate this solution, we would app...
Using Web Crawler in ServiceNow External Content Connectors
In many ServiceNow implementations, organizations require search results to include relevant content from trusted external websites. This article explains how to configure the Web Crawler capability in External Content Connectors to index external da...
Guidance Required on NLU-Based Access Validation Scenario in ServiceNow
Hi Team,I hope you are doing well.I am currently working on a use case involving access issues related to user ID validation and would appreciate your guidance on the approach.Scenario:Handling access issues where user ID validation is required.Appro...
AI-Powered Case Insights Using Predictive Intelligence in AI Agents
OverviewThis article explains how to use Predictive Intelligence within a ServiceNow AI Agent to retrieve similar cases and escalation insights. This capability enables support teams to make faster, data-driven decisions by leveraging historical case...
Now Assist Skill Kit on Catalog Items
Hello, I would like to ask if it's possible to use Now Assist Skill Kit for some fields suggestion on Catalog Item before saving the form?Use Case:We are creating records via Catalog Item and what I need is to have some button/link (Custom Variable w...
Expand the character limit for prompts to perform Code Generation
We are evaluating the constraints of the Code Generation skill embedded in the Now Assist for Creator experience, specifically within the “Code with Now Assist” dialog and related prompt‑entry areas used for natural‑language instructions.During testi...