Can we implement KB articles as Troubleshooting steps - step by step and collects user feedback for every step, YES/No , if No then the next troubleshooting step should roll down with the help of Now Assist.
Please Accept the solution if it assisted you with your question & Mark this response as Helpful. Regards Tanushree Maiti ServiceNow Technical Architect LinkedIn: https://www.linkedin.com/in/tanushreemaiti
