Hi can anyone guide to complete the below simulator task from "Virtual Agent Assessment Simulator (Xanadu)" course from university.
"Design topic to help trouble shoot internet issues and transfer to live agent if it’s not resolved
Okay, it's time to roll up your sleeves and use the Virtual Agent Designer to complete a Topic Flow. You have duplicated the Internet Issues (Template) topic. However, the topic is incomplete (incomplete decision paths and missing branching conditions). To complete this task, fix the missing elements.
Download the following attachments, as they will be essential in helping you accomplish this task.
- Virtual Agent Edit Conversation Flow.pdf (the directions for creating this flow)"
