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Sumarization RITM and TASK

romualdom
Tera Contributor

I am creating a skill with the goal of replicating the summarization of the incident table but for Task and RITM. How can I have it presented in the UI action in the same way as in Incident?

romualdom_0-1770643555788.png

 

 

1 REPLY 1

GlideFather
Tera Patron

Hi @romualdom,

 

in the Now Assist Admin app, select the Incident summarisation AI skill and duplicate it:

GlideFather_0-1771240335136.png

 

Then you may adjust the visibility:

GlideFather_1-1771240359969.png

 

As well as the input table:

GlideFather_2-1771240373457.png

 

 

 

PS: be aware that Task is a parent of both Incident and Request (ed Item) tables... so there might be overlapping.

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100 % GlideFather experience and 0 % generative AI