summarize button on HR case agent work space

hemalathahe
Tera Contributor

Hi Everyone,

 

Ideally, when clicking in 'summarize' button it loads the case summarization on workspace.

hemalathahe_1-1730270084843.png

hemalathahe_2-1730270211784.png

 

 

 

But I have a requirement that Auto summarize HR case summary by now assist without manually clicking the 'summarize' button on HR case workspace. Could you please someone help me to achieve this requirement.

 

Also, where "summarize" button script is configured ? how can we modify this functionality to auto load summarization notes on HR workspace when these fields changes: Short description, description, Priority, State, Additional comments, Work notes.


1 REPLY 1

Muskan Dixit
Tera Contributor

Hi,

 

Did you get to know where summarise button is configured?

 

Regards,

Muskan Dixit