Generative & Agentic AI Learning Path | ServiceNow

Hi Team,Hope you are doing good. I have to charter a plan to enable my workforce to upskill on ServiceNow Now Assist and its implementation. Can you share your experience , source of study , detailed plan or whatever best you can help so that on can ...

Now Assist Skills for Universal Request

I am trying to explore creating NOW Assist Skills for Universal request.Does Skill kit allow giving the input as the data from related list tied to the actual record.I would like the Custom skill for Universal request to read the incident/ RITM relat...

How to find license type ( Standard, professional, Enterprise, Proplus, EntPlus) of servicenow?

How to open Now Assist Side panel via script?

I want to open Now Assist panel on button click(declarative form action). 

Now Assist

Hi,I have a custom Now Assist skill with a Record (incident) input. I added a script tool to retrieve an attachment from that incident, but context.getValue() always returns empty.What I tried:- context.getValue('incident') → empty- context.getValue(...

Need Guidance on Custom LLM Topic for CMDB Intelligent Search

Hi Community,I have a requirement to create a custom LLM‑powered topic in Virtual Agent (Now Assist) to improve the overall self‑service experience.The objective is to enable users to perform intelligent searches on CMDB data using natural language q...

Need to clear now assist chat bot chat without clicking on plus icon in the chat

i want to clear the previous chat in the now assist and start a fresh chat without clicking on the plus icon in the top right corner and not only that before executing our custom service can we configure system response is it possible

Creating a Knowledge Gap Detection AI Agent in AI Agent Studio

I'm working on the Zurich version and trying to build an AI Agent in AI Agent Studio to automate Knowledge Gap Detection. My goal is to have the agent analyze last week's resolved incidents, identify gaps, and draft articles from resolution notes usi...

Guidance on Automating Software Installation via ServiceNow and Microsoft Intune Integration

Hello ServiceNow Community,We are exploring options to automate our software installation process and would appreciate your guidance on the best implementation approach.Our goal is to use ServiceNow Service Catalog as the single self-service portal f...

Now Assist VA Showing Duplicate Options

Hi Community,I recently implemented Now Assist for Virtual Agent, and it’s working as expected. However, I’m seeing duplicate options when a user requests to create an incident.Currently, both Now Assist responses (with actionable links) and legacy t...

Resolving Duplicate Topic Suggestions in Now Assist Virtual Agent

Hi Community,I have recently implemented Now Assist for Virtual Agent, and it is working as expected. However, I am encountering an issue where duplicate options are being presented to the end user, as shown in the image.When a user requests to creat...

How to create a MCP server in servicenow

Hello Community, i am trying to create my own MCP server in servicenow which will be consume by other external application to access the incident summary. i followed the docs and setup a oauth authentication, but tools added in the MCP server are not...

Simulator Task: Virtual Agent Assessment Simulator (Xanadu)

Hi can anyone guide to complete the below simulator task from "Virtual Agent Assessment Simulator (Xanadu)" course from university. "Design topic to help trouble shoot internet issues and transfer to live agent if it’s not resolvedOkay, it's time to ...

How to add approval wait for 5 days to approve/ reject

Hi How to Add approval wait for 5days to approve/reject.If approval is approved/rejected flow will continue else if approval doesn't responded in 5days Then again trigger Approval to another groupIf any one previously Implemented / any logic please g...