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Import sets

I want to update reference fields data in the CMDB table. Before that need to load data by using staging table. Here i'm using existing table while loading the data. In the staging table the reference fields are not available. can i use any fields fo...

PadminiY by Tera Contributor
  • 87 Views
  • 1 replies
  • 0 helpfuls

Inconsistency with Now Assist bot responses

We have Now Assist for VA installed in our DEV instance. We are noticing inconsistency with Now Assist creating RITM's for the existing conversational catalog items we have in DEV. We get this response from Now Assist VA- "Sorry, there was a problem ...

Ann Joseph by Tera Contributor
  • 184 Views
  • 2 replies
  • 0 helpfuls

Connect Servicenow Live Agent with Copilot

Hi Community. I have to integrate ServiceNow (Washington DC)  to Copilot studio to use ServiceNow Agent. Copilot admin give me this link to do it Hand off to ServiceNow - Microsoft Copilot Studio | Microsoft Learn but now I have problmes becouse it i...

dferreyra by Tera Contributor
  • 846 Views
  • 2 replies
  • 0 helpfuls

How to Build a Two-Step AI Agent Flow for Keyword Extraction and Knowledge Article Search?

Hi Community,I’m trying to build a two-step AI Agent flow using Now Assist in ServiceNow, where:The first AI Agent takes a user’s natural language prompt and intelligently extracts meaningful keywords or phrases (ignoring filler words like "how", "ca...