I have defined an MCP Server connection to an MCP Server which I control. This works fine (after some hiccups, had to deal with this: https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=f2b77e69935efe188960fb2d6cba10be) when authentication...
I am creating a skill with the goal of replicating the summarization of the incident table but for Task and RITM. How can I have it presented in the UI action in the same way as in Incident?
Hi All, Im currently working with NowAssist and I would like to understand how to create and use a custom skill Where to create a custom skill ?How do we configure promptsHow to associate them with VA or agent assistHow to migrate them to other envir...
Hello Everyone. I have installed now assist in AI search plugin and activated it. But still the AI search is not working. Please find below details. Everything seems
Hi Community,I am working on a requirement to integrate external LLM models (such as OpenAI, Azure OpenAI, Gemini, etc.) directly into ServiceNow Virtual Agent, without using Now AssistMy goals are:Use an external LLM to generate responses for Virtua...
I have cloned the OOTB Case Summarization skill along with its associated AI Prompt, published both, and activated the cloned skill in Now Assist Admin. The activation shows that the cloned skill is active and the original OOTB skill is deactivated. ...
Hi all, Just wondering if anyone has implemented a method or if their an ootb solution to limit messages a user can send to Now assist either through the Now Assist Panel or Virtual Agent? Just like when you are entering messages to copilot/chat gbt...
Hello ServiceNow Community,I am seeking guidance on configuring Advanced Work Assignment (AWA) to automatically assign new incidents to agents within a specific assignment group based on their current workload. Specifically, I aim to:Identify active ...
I have a use case where I need to call Now Assist custom skill from a request flow. I will need to pass not only the RITM details to the Now Assist custom skill, but also other data points collected from external system. Reading the ServiceNow doc C...
HiI can't install plugins for Flow Generation and Now Creator on PDI. Where can I test these tools for free? Not for commercial usage but rather like PDI usage or learning instances, to try some prompts.
Hi everyone,I’m trying to enhance the AI Search Assist experience on a Record Producer by including Genius Results, specifically the Now Assist Multi‑Content synthesized response along with KB articles and catalog suggestions.I’ve already updated the...
how do I change to pie chart what's the priority header looks like ?
Hi, 1.When i am creating a new custom skill i am not able add the prompt it is blacked out. 2.The UI action created through skill will have condition and script updated right. But it is empty for me why?
How to change the theme of now assist panel? if anyone knows please help
I've been working with the Now Assist Skill Kit, but I've run into an issue with the response length limit set by the LLM. There's a significant difference between the request and response token counts, and I haven't been able to adjust the token lim...
