The Links of catalog item from VA chat goes to id=va_sc_cat_item instead of id=sc_cat_item

[ashvini_jiv]

We have a requirement where, upon searching for any catalog item using the Now Assist Virtual Agent, the link generated in the VA chat points to id=va_sc_cat_item instead of the expected id=sc_cat_item.

For example, the link currently appears as:

https://xyz.service-now.com/gsc?sys_id=46ae08b84f02f2003743a49f0317z7bd&id=va_sc_cat_item&referrer=v...

But it should be:

https://xyz.service-now.com/gsc?id=sc_cat_item&sys_id=46by08b84f1af2703743d47f0310c7id

Please assist in resolving this issue.

Regards,

Ashvini 

[Ankur Bawiskar]

@ashvini_jiv 

Try this and see if this helps

1) create new record into "sys_cs_portal_url_mapping" table

2) Something like this, give your portal

Configure URL navigation for chat links 

If my response helped please mark it correct and close the thread so that it benefits future readers.