Hi Community. I have to integrate ServiceNow (Washington DC) to Copilot studio to use ServiceNow Agent. Copilot admin give me this link to do it Hand off to ServiceNow - Microsoft Copilot Studio | Microsoft Learn but now I have problmes becouse it i...
Hi Folks, I'm trying to use Now Assist to create catalog items in Catalog Builder. I've worked out my prompt to where variables are being created correctly and I'm happy with that, but I'm having a hard time getting the UI policies created. Just as a...
Hello Community,I’ve created an agentic workflow that is scheduled to run daily at 1:00 AM, targeting records that meet specific conditions. At the time of execution, there are 20 records matching these conditions. However, I've noticed that the work...
Hi Community,I’m trying to build a two-step AI Agent flow using Now Assist in ServiceNow, where:The first AI Agent takes a user’s natural language prompt and intelligently extracts meaningful keywords or phrases (ignoring filler words like "how", "ca...
Hi all, My requirement is to create a report and calculate the average time taken for a assignment group to resolve or close an Incident. This timing should not Include Onhold time of an incident. Any documentation or learning links will be helpful....
Navigate to the 'Getting Started' section and select 'Skills 101…'. Validate that the resource loads successfully without any errors.Using Automated Test Framework with a help of test case.Is that possible? #Automated Test Framework (ATF) #Now assist
When I tried to implement the AI agent in the Virtual agent, I couldn't get the expected results from the custom skills, In the Search sources I do have 6 of the Search sources configured but in the Assistants -> Now Assist in Virtual Agent (default...
Hi, can someone please provide a solution for this query. assigned to person in the CR should able to edit the planning tab during "Authorize" state of CR.is there any business rule/client scripts/ACLs restricts this?
I have a requirement where I have a CIM request table, In the table there is a related list for CIM task table.In the CIM task table the 'State' field should readonly when the state of the CIM request table is Accepted or Approved or Assess, Values(-...
I'm using Now Assist in Agent Workspace, but it’s not showing any article or resolution suggestions for incidents. What could be the reason?
I am trying to build an AI Agent for an IAM application in ServiceNow where it can evaluate SOD policies for an identity. First the agents uses the script tool to query the identity role relationship table and gets the active relationship data. Secon...
Greeting Dear Experts,I had starting my learning journey later, and I asked for create a new catalog, but it's not created, could any one tell me why?
When attempting to translate a knowledge article, an error message of "Exclusion patterns not found for given translator configuration ID" pops up as a blue banner when you click "Create Draft Article". The translation seems fine and the error messa...
Hi Team,Please help me in transferring my certificate from my previous company to current company
