Resolved! running AI Agents in parallel
Hi, is there a method to make AI agents execute in parallel instead of sequentially? I've seen in one OOTB this can be enforced via instructions to LLM, but it's not working in my environment. Thank you.
Forum Posts
Build with Now Assist with flow designer not working
I have the admin access in my instance, when I intend to create a flow with Now Assist, I am unable to create one. Also, when I'm in the Now Assist Admin > Now Assist Skills > Employee > Creator > Flow Reommendations - I can see a warning "The skill ...
Task auto-populating with email template: Can't find how to update/duplicate it
Hi All,I'm trying to duplicate a form setup that our SNOW vendor setup for us, and I can't for the life of me find where it's done. We've got a Request form where, when it's submitted, the workflow creates a task saying "Email <department> with <info...
Update Set Behavior After Installing Now Assist Creator and ITSM Plugin
I recently installed the Now Assist Creator and ITSM plugin on our vendor instance.However, when I attempt to mark my update set as Complete, I receive the following message:"This update set contains the following app install(s): Continue changing st...
Resolved! How to configure the UI ACTION "Close Incomplete" to FSM WORKSPACE
I have these 2 records, I assigned them to WORKSPACE using Workspace Form Button and Format for Configurable WorkspaceI typed the following code in both:g_form.submit('close_incomplete');The button appears in FSM WORKSPACE but does nothing, (it shou...
Unable to Enable "Include Email" Option in Resolution Notes Generation Skill
There’s an "Include email" checkbox in the View Input section of the Resolution Notes Generation skill in now assist for hrsd.We’re trying to check it, but we can’t update the skill because it can’t be copied.Has anyone run into this issue? Any ideas...
Resolved! How to customise the attachment encryption popup modal
When I add attachments to a catalog item, a popup appears with two buttons: **'Upload without encrypting'** and **'Upload and encrypt'**. I need to remove the **'Upload without encrypting'** option from this popup. Is this popup a widget? If so, coul...
Resolved! Connects Agents with UI builder
I created one Agents and , I want to add this Agents on UI builder navigation is it possible, If its possible help me on this task.
Is RITM and Request auto-cancellation an out-of-the-box behavior in ServiceNow?
Hi everyone, I have a question regarding the cancellation flow in ServiceNow. If a Requested Item (RITM) is moved to the Cancelled state:a) Will the associated approval and catalog tasks automatically get cancelled?b) will the parent Request also get...
virtual agent configuration
as i new to Servicenow, i need virtual agent customization step by step
How to add a AI agent use case in ESC portal
Hi Community ,I Have a requirement where i need to add my AI agent which i have created to add in ESC portal how can i do step by step process can i get.Thanks In Advance Regards Tejas K J
Why we are not having data in sn_sub_man_st_gen_ai_metadata table
I want to know, how data in this table is populated ?,I tried activating multiple Now Assist skills for OOB applications, but still no luck. Am I missing anything else Table Name : sn_sub_man_st_gen_ai_metadata
Resolved! Filtering records based on the logged in user location.parent
Hi Folks,I’m trying to filter records based on the logged-in user’s location.parent.I created a Script Include and set up a dynamic filter option to call it. However, when I run the filter, it returns records where the parent field is (empty) instead...
KB Generation skill missing and not available for cloning — differs from documentation view
Hello everyone,I’m following the official Now Assist Skill Kit (Yokohama) documentation — particularly the section “Configure skills with custom prompts for knowledge article templates.”In the doc screenshot, there’s a KB generation skill listed unde...
KB Generation skill missing and not available for cloning — differs from documentation view
Hello everyone,I’m following the official Now Assist Skill Kit (Yokohama) documentation — particularly the section “Configure skills with custom prompts for knowledge article templates.”In the doc screenshot, there’s a KB generation skill listed unde...