how to get the "search knowledge base" topic in Virtual agent
Can I know how to get the "Search Knowledge base" topic in Virtual agent. IS there any inbuilt topic in VA for doiong a search for knowledge base
Forum Posts
Resolved! Write with Now Assist button is not available
Hello everyone! I am currently testing out this new feature of Now Assist in the Xanadu release. It is the Write with Now Assist Chat reply recommendation. Even if the Chat reply recommendation skill is enabled, the Write with Now Assist button is no...
UI action to add attachment
Hi , I want to create a UI action which will show a popup to add attachment and then from the attachment I want to create the records in the table. Each row in the excel should create a new record. I have written a script which creates the record fro...
Resolved! Creating records from excel in scoped app
Hi,I want to create records in my scoped table from excel . Suppose the user attaches an excel in my record producer and I want to create new records in my scoped table from that where for each row a new record should be created. I have got few solut...
How the module is set up in relation to the role？
The following is described for Column Level Encryption： Implementation of column-level encryption begins with defining one or more encryption modules in your instances of the Now Platform. This process includes selecting an encryption algorithm and p...
Virtual agent Respond result order
In what order virtual agent responds with KB & Catalogs?What is the sequence of result?
Would like to show who is on-call for our department on my dashboard. iframes are restricted.
Would like to show who is on-call for our department on my dashboard. iframes are restricted in our environment and there isn't much hope of my using them. So I would like to generate a report that is always current showing who is on-call and who is...
Now Assist App Generation Error
Hi everyone,I'm trying to use Now Assist for app generation. We’ve already activated the Now Assist skill, and it appears in the Now Assist panel. However, when we type a prompt to create an app, Now Assist always returns the error:“Sorry, there was ...
To create a New normal change form
Just I have to create new customize normal change form, I have followed steps that we have followed in incident form.But it is not displaying as a duplicate? Kindly guide me anyone
Service Catalog Workflow and Requested Item Flow
Dear Sir.Recently I am doing a lab on my own PDI. I generated a Flow by use of Flow Designer and applied it to one Catalog Item. When I test, I found that the Folw didn't work as I think. Say, when a request is created, it should be routed to the man...
Clicking on Suggested result drop down in AI Search not directing on correct link
while using AI Search on service portal, for search items other than catalog item and knowledge artcle, if we click from suggested result list, its not directing to correct page whereas if we press enter and click same result, its direct to correct l...
How to add checklist on the automation designer that would be visible during testing?
I having issue creating a checklist visible during the testing of playbook. I created a checklist under request item but have issue figuring out how to add them in the flowchart? Does anyone have idea how to add them in the automation designer in ser...
Finding duplicates in a table based on one field using filter
Right now, if we want to find duplicates in a table, we need to group by on field, is there a better way to do to find duplicates using filter if not, can ServiceNow has any plans to implement that.
