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Timeout error when calling a Skill Kit LLM from flow designer

anishmurali
Giga Contributor

3 weeks ago

Hi All,

I am calling a Skill kit LLM from Flow Designer using Execute Skill. The whole ticket record is passed from the workflow to the skill kit. When running the flow designer, I am receiving a timeout error as the time limit is set to 60 seconds. 

However, the skill is running fine when testing it individually.

As an alternative, i tried to call the skill kit from "script includes" but that is not supported and the capability sys_id of the skill is not explicitly available.

How would i asynchronously call and run the LLM to send that response via email and bypass the timeout error?

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anishmurali
Giga Contributor

3 weeks ago

I do not have the permissions to upgrade the patch, is there any alternative like making the flow designer wait until we get LLM output or identify its sys_id so that i can call from "Script Includes"?

Thanks you,

Anish

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palanikumar
Giga Sage
In response to anishmurali

3 weeks ago

HI @anishmurali ,

ServiceNow releases lot of updates to NowAssist and it is always recommended to upgrade to latest Patch level. Even if you reach out to ServiceNow support, they'll ask you upgrade to latest patch. 

 

Thank you,

Palani

Thank you,
Palani
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