Unable to activate "Extract information from documents" skill in Now Assist Admin

[PranayaDonthi]

Hi ServiceNow Community,

I'm trying to configure Now Assist in Document Intelligence by following the official ServiceNow documentation. However, I'm unable to activate the "Extract information from documents" skill in Now Assist Admin and would appreciate some guidance on the correct configuration process.

Environment

• Instance: Sandbox3 (non-PDI)
• Release: Zurich
  
  

Installed Applications

The following applications are already installed and up to date:

• Now Assist in Document Intelligence (sn_docintel_gen_ai) – Version 6.1.2
• Document Intelligence (sn_docintel) – Version 8.0.6
• Document Intelligence Admin (sn_docintel_admin) – Installed
• sn-docintel-iframe – Installed
• Platform Document Intelligence plugin is also installed.
  
  

Issue

When I navigate to:

Now Assist Admin → Now Assist Skills

instead of seeing the "Extract information from documents" skill, I receive the following message:

"Install the 'Now Assist for Risk & Sustainability' product plugin before you can start activating any Risk & Sustainability skills."

Even though the required Document Intelligence applications are installed, the Document Intelligence skill is not available, and I cannot proceed with the configuration.

What I've already verified

• All required Document Intelligence applications are installed successfully.
• Platform Document Intelligence plugin is installed.
• The issue is reproducible even after refreshing the instance.
• On a Personal Developer Instance, I understand that Now Assist in Document Intelligence is not supported. However, this issue is occurring on a sandbox instance where the applications are installed.

Questions

1. Are there any additional plugins, entitlements, or dependencies required beyond the installed applications?
2. Is there a post-installation setup or activation process that must be completed before the "Extract information from documents" skill appears in Now Assist Admin?
3. Should the skill appear automatically after installation, or does it require running any setup scripts or loading demo/configuration data?
4. Is there any AI Controller, GenAI provider, or licensing configuration that needs to be completed before the skill becomes available?
5. Are there any official configuration steps or implementation guides beyond the application installation that need to be followed?

Any guidance or documentation on the complete end-to-end setup and implementation of Now Assist in Document Intelligence would be greatly appreciated.

Thank you!

[Tanushree Maiti]

Hi @PranayaDonthi ,

Could you please confirm whether the license cost for your project has already been paid?

For AI features such as Now Assist and AI Agents, a valid license is required before installation. This applies even to non-production environments, including sandbox instances.

Please confirm the license status so we can help you further.