Unable to complete the task - Create and comment on a record

BharathKumK2311
ServiceNow Employee

5 hours ago

I'm working on an SNU task that requires assigning software to an assignment group, but the software option isn't appearing in the dropdown and I'm unable to complete the request. Is there a setup step I'm missing, or are there specific permissions needed to view software assignments? Any clarification on the correct process would be appreciated.

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Tanushree Maiti
Tera Patron

5 hours ago

Hi @BharathKumK2311 

 

Go to sys_user_group.list and check software group is showing there or not.

Check these videos, validate your implemented steps:

refer: https://www.youtube.com/watch?v=AgqQ-LWodxQ

https://www.youtube.com/watch?v=PFmFFaqaoxc

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Assessment Simulator Task 3 Create and Comment on a Record
Assessment Simulator Task 3 Create and Comment on a Record
youtube.com/watch?v=AgqQ-LWodxQ
Task Instructions: Assume that Adela Cervantsz reached out via a phone call describing intermittent email access for her group. Create and submit a new incident to assign this trouble ticket to the Software group. Then post a Customer visible comment to the incident. Incident details: Subcategory:
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - ServiceNow
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - ServiceNow
youtube.com/watch?v=PFmFFaqaoxc
Assessment Simulator Task 3 - Create and Comment on a Record | Micro-Certification - Welcome to ServiceNow (Xanadu) Link of the Module :- ...
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