ServiceNow University Course Fails to Load Content – "web-notification.capgemini.com refused to conn

[kashishtyag]

Hi Community,

I am currently taking the Now Assist for Creator Essentials (2025 Q4 Store Release) course on ServiceNow University.

When I open the modules, the content does not load. Instead, I see the following error message:

"web-notification.capgemini.com refused to connect."

Details:

• Course: Now Assist for Creator Essentials (2025 Q4 Store Release)
• Module: All
• Issue occurs consistently when opening the lesson content.

I have already tried:

• Refreshing the page
• Logging out and back in
• Using an Incognito/Private browser window
• Trying a different browser

Has anyone encountered this issue before? Is this related to a browser security setting, corporate network policy, embedded content restriction, or a problem with the course itself?

Any guidance would be greatly appreciated.

Thanks!

[Dr Atul G- LNG]

Can you please try other courses as well to confirm whether the same issue occurs elsewhere? If yes, please log a separate case under the Help Center for further investigation.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

@kashishtyag 

[kashishtyag]

Thank you for the reply,  Other courses are working well except this one.

[Dr Atul G- LNG]

Then log a Now leaning case mate.

@Jim Poisson anything here in your scope by any chance.

[Tanushree Maiti]

Hi @kashishtyag 

• Clear your browser's cache and cookies (or use an Incognito/Private window). 
• From the error it seems, your browser, network firewall, or VPN is being blocked from reaching the specific Capgemini server.   Raise a Case with Now Learning support in servicenow university for support.
  https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home