Update Set Behavior After Installing Now Assist Creator and ITSM Plugin

mkm1
Mega Guru

I recently installed the Now Assist Creator and ITSM plugin on our vendor instance.

However, when I attempt to mark my update set as Complete, I receive the following message:

"This update set contains the following app install(s): Continue changing state to complete: Now Assist AI Agents"

I guess, installing a plugin automatically adds app install records to the current update set of our scoped application, even if that update set is tied to a specific story unrelated to Now Assist AI Agents. This raises concerns about promoting the update set to other instances that do not have the Now Assist AI Agents plugin, as it could potentially cause issues.

My questions:

  1. Is my assumption correct regarding plugin installs being added to the active update set?

Thanks in advance for your insights!

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Yes, that’s correct, mate. If you install any plugin while an update set is active, it will capture the changes there only.

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Dr. Atul G. - Learn N Grow Together
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