Now Assist for Creator forum

How the module is set up in relation to the role？

The following is described for Column Level Encryption： Implementation of column-level encryption begins with defining one or more encryption modules in your instances of the Now Platform. This process includes selecting an encryption algorithm and p...

Virtual agent Respond result order

In what order virtual agent responds with KB & Catalogs?What is the sequence of result?

Would like to show who is on-call for our department on my dashboard. iframes are restricted.

Would like to show who is on-call for our department on my dashboard. iframes are restricted in our environment and there isn't much hope of my using them. So I would like to generate a report that is always current showing who is on-call and who is...

Now Assist App Generation Error

Hi everyone,I'm trying to use Now Assist for app generation. We’ve already activated the Now Assist skill, and it appears in the Now Assist panel. However, when we type a prompt to create an app, Now Assist always returns the error:“Sorry, there was ...

To create a New normal change form

Just I have to create new customize normal change form, I have followed steps that we have followed in incident form.But it is not displaying as a duplicate? Kindly guide me anyone

Service Catalog Workflow and Requested Item Flow

Dear Sir.Recently I am doing a lab on my own PDI. I generated a Flow by use of Flow Designer and applied it to one Catalog Item. When I test, I found that the Folw didn't work as I think. Say, when a request is created, it should be routed to the man...

Clicking on Suggested result drop down in AI Search not directing on correct link

while using AI Search on service portal, for search items other than catalog item and knowledge artcle, if we click from suggested result list, its not directing to correct page whereas if we press enter and click same result, its direct to correct l...

How to add checklist on the automation designer that would be visible during testing?

I having issue creating a checklist visible during the testing of playbook. I created a checklist under request item but have issue figuring out how to add them in the flowchart? Does anyone have idea how to add them in the automation designer in ser...

Finding duplicates in a table based on one field using filter

Right now, if we want to find duplicates in a table, we need to group by on field, is there a better way to do to find duplicates using filter if not, can ServiceNow has any plans to implement that.

Forum Posts

How the module is set up in relation to the role？

Virtual agent Respond result order

Would like to show who is on-call for our department on my dashboard. iframes are restricted.

Now Assist App Generation Error

To create a New normal change form

Service Catalog Workflow and Requested Item Flow

Clicking on Suggested result drop down in AI Search not directing on correct link

How to add checklist on the automation designer that would be visible during testing?

Finding duplicates in a table based on one field using filter

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