UI Builder
The tabset component in the template of performance review application is different of the today's tabset component in service now.Is this true?
Forum Posts
Resolved! Populate Reference Variable Based on Another Variable Selection in Service Catalog.
Hi Community, I’m working on a Service Catalog item and need some help with a dynamic reference field. I have two variables Department and Doctor (Reference) When a specific department is selected, the Doctor variable should only display doctors who ...
Unable to clone KB generation and Email recommendation now assist skills.
Hello, When I am trying to clone KB generation and email recommendation now assist skills , Make a copy button is disable ? Why it is not allowed to clone ?I would like to clone because my clients using different type of inputs fields.
how to implement sentiment analysis in Now Assist CSM ?
Hello , I am looking for guidance to implement Sentiment Analysis implementation using Now Assist ? This is kind of view but there is not details for the implementation https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/pag...
Integrating Agentic AI with Virtual Agent
Hi everyone,I’m exploring the new Agentic AI capabilities introduced in the ServiceNow Yokohama release, specifically how to integrate AI agents built in AI Agent Studio with Virtual Agent conversations.Here’s what I’m trying to do:Build an AI agent ...
Disable desktop favorite on mobile
Is there anyway to disable a favorite on mobile that has been favorited on Desktop? I know there is an article from 2024 that says you can't, but I am hoping someone out there has some back end script to assist. We have a custom application that is d...
Import sets
I want to update reference fields data in the CMDB table. Before that need to load data by using staging table. Here i'm using existing table while loading the data. In the staging table the reference fields are not available. can i use any fields fo...
Inconsistency with Now Assist bot responses
We have Now Assist for VA installed in our DEV instance. We are noticing inconsistency with Now Assist creating RITM's for the existing conversational catalog items we have in DEV. We get this response from Now Assist VA- "Sorry, there was a problem ...
Resolved! Is it possible to add a custom/third-party LLM provider?
Hello Community,I'm currently configuring Now Assist in our instance and I'm on the Manage LLMs page (Now Assist > Manage LLMs).As you can see in the attached screenshot, the "Provider" dropdown for features like Code Assist lists "Now LLM Service" a...
Ai Search
How can i use AI search in UI action and find relevant data
catalog item with multiple UI policies
How can I optimize performance for a complex catalog item with multiple UI policies and client scripts?
Connect Servicenow Live Agent with Copilot
Hi Community. I have to integrate ServiceNow (Washington DC) to Copilot studio to use ServiceNow Agent. Copilot admin give me this link to do it Hand off to ServiceNow - Microsoft Copilot Studio | Microsoft Learn but now I have problmes becouse it i...
Now Assist in Catalog Builder - UI Policies?
Hi Folks, I'm trying to use Now Assist to create catalog items in Catalog Builder. I've worked out my prompt to where variables are being created correctly and I'm happy with that, but I'm having a hard time getting the UI policies created. Just as a...
Daily Trigger for agentic workflow triggers only 10 records.
Hello Community,I’ve created an agentic workflow that is scheduled to run daily at 1:00 AM, targeting records that meet specific conditions. At the time of execution, there are 20 records matching these conditions. However, I've noticed that the work...
How to Build a Two-Step AI Agent Flow for Keyword Extraction and Knowledge Article Search?
Hi Community,I’m trying to build a two-step AI Agent flow using Now Assist in ServiceNow, where:The first AI Agent takes a user’s natural language prompt and intelligently extracts meaningful keywords or phrases (ignoring filler words like "how", "ca...
