How can we provide multiple records—such as a list of past incidents—as input to a Now Assist skill set, so that the content generated is based on analysing those records? For instance, instead of setting the priority of an incident based only on its...
Now its been 2 weeks since I've been trying to create my webassessor account and link it with my servicenow account. I've already raised 2 cases regarding the same yet I didn't receive any assistance. When I click on save option after entering detail...
We are in Xanadu version with the latest NowAssist plugin, but we faced errors when the update set accepted the recommendations given by NowAssistFor the first issue, there was only one available action to choose. For the second issue, clicking "Find...
Tags do not have operator not working Input created in report Output is showing which have JP or US tags Please suggest @Julian Hoch , Valor1, @Willem
This code is working properly , i want to ask an alternative i.e after writing script is there any possible way to edit the Glidelist ?(function calculatedFieldValue(current) { var userList = []; var id = current.sys_id; var gr = new Gli...
I got the requirement in which I have to add a approval in knowledge category level before it goes for base level or Knowledge manager approval to publish the Knowledge article in service Now. can some one help. I have uploaded The Screen Shot for ...
while creating the incident one of the custom field needs to be update in the activities, i have configure the activity but it is updating while it is changing , it is not not updating in the activities while we creating the incident
My CSA course will expire on May 10th, so after the expiration, will I not be able to use the course to participate in CSA exams
All of these seem like buzzwords, and I couldn't find a clear distinction between ServiceNow AI, Generative AI, AI Agents, Agentic AI, and Now Assist, because sometimes their meanings overlap. Is there a clear-cut example that differentiates them?
I need to fetch system time zone for TimeZone field in Service Catalog without using Script Include
Hello fellow AI enthusiasts. Is there a possibility for Now Assist to generate the resolution notes in a numbered form instead of sentence form? The skill works on the instance but they want to customize it and list the actions done for the incident ...
Hello Everyone, I was facing an issue in using Tools in custom skill, when I use web searchl, I was getting an error message everytime.Can someone help me, how to solve this with any step-by-step approach? Thanks!!
Hi All, We are demoing AI Agents, and trying to use the triggers on use cases, but it's not working. We added a trigger to the use case to run when an incident's state changes to "In Progress". We tried to change the incident state both on next exper...
Hi everyone,I’m planning to take the ServiceNow Certified System Administrator (CSA) exam soon, and I’m trying to figure out the most effective way to prepare.What topics should I focus on the most?Is hands-on practice using a developer instance enou...
Could someone please direct me to resources or guidance on creating an AI agent?
