Hi All, I am working on one proposal where we proposed GenAI, Now Assist for Incident Triage, Summarization, content generation and reduce Resolution time. And CMDB and AI Integration. Customer asking for ROI. Please help to share the ROI details in...
Hi,I would like to understand what type of incident data or inputs are required to successfully analyze incident trends. Currently, whenever I attempt to analyze an incident, I receive the response: "I couldn't analyze as I didn't have the required r...
I am trying to use an MCP tool from my AI agent. I have created an MCP server definition with my server's URL and API key. The server is running FastMCP v2.13.0.2. When I try to add the MCP tools to my AI agent, I get an error when the initialize ca...
Hi All, I have a need in my company to generate documentation for ITSM and Custom applications. This documents generation is expected to be performed by using the Generative AI / Now Assist's summarization capability and other features. Please let me...
I have a PDF for 4 pages which is processing very slow, so I need to extract values only for first two pages of the PDF.
I completed the setup like I created a use case by creating a custom filed on the Incident.It is working as expectedNow the issue is I want to see the extracted data in now assist panel. For that I activated a skill I.e.. summarize incidentSince I ca...
Hello Community,I am facing an issue while creating an ATF step using the "Click a List UI Action" step configuration in my instance. Use CaseI am building an ATF Test with these steps:Create a new user with admin roleOpen an existing Group record (s...
Hey Everyone,I have been trying to activate the Flow Generation Skill on my instance, but it doesn't exist.I have Yokohama Patch 4 installed, and the Now Assist for Creator plugin installed, but within its skills, I can't find Flow Generation. I see ...
hello ,im not able to change the state from on hold to in progress.Can someone help me with this.
Hello everyone! I am currently testing out this new feature of Now Assist in the Xanadu release. It is the Write with Now Assist Chat reply recommendation. Even if the Chat reply recommendation skill is enabled, the Write with Now Assist button is no...
Hi everyone,We’re using the AI Search utility in our Virtual Agent topic (Zurich version). The search works fine — it returns Catalog Items and Knowledge Articles — but Order Guides are not showing up in the search results.Has anyone faced this issue...
Hi everyone, I have an issue. When I use 'Use AI to draft article?' on the new Knowledge creation screen, no records are displayed (see image 1). When logging the error, it shows the table as null. If anyone has a solution, please provide some sugges...
Hello eveyone,I am experiencing an issue with the "initial" activation of the nowassist panel. In Test- and Dev. Instance it wasn´t a problem. The only difference there is that we directly activated the VA too, what is not intented in prod in the fi...
I have the VA enabled on the Service Portal — can I open it through a button click? Is that supported?
Hi Everybody, In my company i am currently optimizing our Major Incident- and Problem Management processes and i am confronted with following challenges! 1. Data quality of Major Incident Tickets, Problem Tickets incl. attachments2. I need an overvi...