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Virtual agent Respond result order

Jyotiprabha Ba1
Tera Contributor

‎09-28-2024 03:27 AM

In what order virtual agent responds with KB & Catalogs?
What is the sequence of result?

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1 REPLY 1

Not applicable

‎09-28-2024 08:40 PM

Hi @Jyotiprabha Ba1 ,

By default, it's setup to search catalog items and knowledge articles and if you want to adjust its search results, you can implement Result Improvement Rules, i.e. to put a higher weight on catalog items.