Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Virtual agent Respond result order

Jyotiprabha Ba1
Tera Contributor

‎09-28-2024 03:27 AM

In what order virtual agent responds with KB & Catalogs?
What is the sequence of result?

0 Helpfuls
  • 424 Views
1 REPLY 1

Community Alums
Not applicable

‎09-28-2024 08:40 PM

Hi @Jyotiprabha Ba1 ,

By default, it's setup to search catalog items and knowledge articles and if you want to adjust its search results, you can implement Result Improvement Rules, i.e. to put a higher weight on catalog items.