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Virtual Agent (Teams) – Time input field only allows 30-min interval selection

Reenal Naik
Tera Contributor

a month ago

I’m working with Now assist Virtual Agent in Microsoft Teams (integrated with ServiceNow) and noticed that for a Date and Time input field, the time picker only shows options in 30-minute intervals.

The issue is that when I try to manually enter a time, it automatically resets to the previous default time from the dropdown — it doesn’t let me type a custom time (e.g., 10:10 AM).

ReenalNaik_0-1762144851629.png

 

 

Is there a way to:

  • Allow manual time entry, or

  • Configure the time dropdown to use smaller intervals (like 5 or 10 minutes) instead of 30 minutes?

Any guidance or workaround would be greatly appreciated!

Thanks in advance.

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