how released management and change management is different
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4 weeks ago
How is released and change management is different
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4 weeks ago
Great question! While both are closely related and often work together, they serve distinct purposes within IT Service Management (ITSM), especially when implemented in platforms like ServiceNow.
Change Management
Change Management is about controlling the lifecycle of changes to minimize risk and disruption. It focuses on what is changing, why, and how it's approved.
- It handles individual changes (e.g., patching a server, updating a configuration).
- Changes are categorized (standard, normal, emergency) and go through risk assessment and approval workflows.
- In ServiceNow, this is managed via the Change module, often linked to Configuration Items (CIs) in the CMDB.
Release Management
Release Management is about planning and coordinating the deployment of multiple changes as part of a release package.
- It focuses on when and how changes are delivered to production.
- A release may include several approved changes bundled together (e.g., a new version of an application).
- In ServiceNow, the Release module helps track build, test, and deployment activities, often integrating with DevOps pipelines.
Key Difference
- Change Management = governs the approval and risk of individual changes.
- Release Management = governs the delivery and coordination of those changes into production.
They complement each other: approved changes flow into releases, and releases ensure those changes are deployed in a controlled, predictable way.
