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Ai search - how to include misspellings and spaces in search

archie5
Tera Expert

We have enabled AI search and while it does provide suggestions, it does not correct misspellings and spaces. Example - Hardware10, if I enter Hardware(no space) in search bar, it gives suggestions. However, if I enter Hardwera or Hardware (space), Hardware 10, then it doesn't give any suggestions. How to configure this? I added these in Meta tags but it didn't work. Any help is appreciated.

1 REPLY 1

KrishnaMohan
Giga Sage

@archie5  Did you check this https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1226530 support article. Hope it helps you.

Typo handling

 

If this helped to answer your query, please mark it helpful & accept the solution.
Thanks!
Krishnamohan