AI Search: How to open catalog item link from the AI Search Summary in the portal in a separate tab?

[SheljaS]

Hi Everyone,

I’m working with AI Search in the ServiceNow Service Portal, and I’m having trouble with how catalog item links behave when they appear inside the AI Search Summary section.

When the AI Search response includes a catalog item or record producer link, clicking the link opens in the same tab, which replaces the current portal page.
But for our user experience, we want these links to open in a new browser tab instead.

Is there any supported way to make catalog form links inside the AI Search Summary open in a separate tab when clicked in the Service Portal?

[GlideFather]

Hi @SheljaS,

I tried in my end and it opens in a new tab on default, without making any changes

If you really don't know where to check, create a case from the Support Portal to get assistance from SN..

[rpriyadarshy]

When AI Search renders results (including the AI Search Summary / Genius Results):

The links are generated by the AI Search rendering framework, not by classic Service Portal widgets

Anchor tags are produced without target="_blank"

The click behavior is controlled by the Search Application + EVAM navigation model

This behavior is consistent across catalog items, record producers, and knowledge results.

This needs Customization or small java code snippet injection on Click.

If we do an user training for - Ctrl + Click / Middle‑click opens in new tab

Regards

RP

[SheljaS]

Tip: Ctrl/Cmd + Click or Middle‑click opens a result in a new tab.” this   also  not

possible i checked that also