Hi Everyone,
I’m working with AI Search in the ServiceNow Service Portal, and I’m having trouble with how catalog item links behave when they appear inside the AI Search Summary section.
When the AI Search response includes a catalog item or record producer link, clicking the link opens in the same tab, which replaces the current portal page.
But for our user experience, we want these links to open in a new browser tab instead.
Is there any supported way to make catalog form links inside the AI Search Summary open in a separate tab when clicked in the Service Portal?
