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Best Practice for Modifying Now Mobile Incident Record View Fields

Pratiksha Kastu
Tera Contributor

I'm working on a requirement to update the Now Mobile Incident record view.

 

 

  • Retain Short Description at the top of the incident record view.
  • Display Problem Statement on the incident detail view.
  • Remove a duplicate Urgency field and retain only a single Urgency field.
  • Add Business Impact in the position previously occupied by the duplicate Urgency field.

What is the recommended way to add/remove fields from the Now Mobile Incident record view—through Mobile App Builder, Mobile Form Screen configuration, or another method?

 

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