Add script output to OOTB Case summarization skill prompt

Gianluca7
Tera Contributor

2 hours ago

Hi,

as per the user-side requirement, I need to add some detailed case information to the end of the OOTB Case Summarisation skill’s response. This information is static; it must only be displayed in the response and not used by Now Assist to generate the summary. How can I use the OOTB skill (or a clone of it) without creating a custom skill? I have created a function in a script include to retrieve all the information, but the ‘Add tool’ feature is disabled and I cannot call it within the OOTB skill. Please see attachment with example of JSON object with details and the add tool section disabled.

Regards

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Tanushree Maiti
Tera Patron

an hour ago

Hi @Gianluca7 

 

Refer:

Call a custom skill from a script 

Modifying Now Assist Record Summarization with Custom Fields

https://www.youtube.com/watch?v=1YOabuUPaw8

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Now Assist Skill Kit: How to edit OOTB Skills
Now Assist Skill Kit: How to edit OOTB Skills
youtube.com/watch?v=1YOabuUPaw8
Join Eliza Orchard as she walks through the process of editing out-of-the-box (OOTB) ServiceNow skills within Now Assist Skill Kit. She will explain how to modify the provider LLM and prompt for skills that come pre-bundled within Now Assist plugins. Resources Now Assist Skill Kit FAQ: ...
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