Can workflow studio be aligned with our knowledge base?

[SSamonte]

Hi everyone, 

I’m currently testing a custom catalog in my PDI instance that includes request forms for knowledge articles and lesson content, intended for both internal users and customers. The goal is to eventually build a workflow that automatically routes these requests to the appropriate teams.

However, I’m concerned about the potential for redundant or spammy submissions, especially if users bypass existing knowledge resources.

My question is:
Is it possible to integrate this workflow with the Knowledge Base and LMS so that, before a request is submitted, the system can either suggest similar existing articles or block the request if a match is found?

I’d love to hear if anyone has implemented something similar or has suggestions on how to approach this.

[SSamonte]

Hi Diego, this is super helpful! Thank you and I'm really sorry for the late revert, I hope we can also track the knowledge articles that have been marked as "Solved my issue" in platform analytics.