Can you clone the [AISS - Create Incident Agent] - Incident search source?
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2 weeks ago
This is the search source used by the 'incident assist' Now Assist skill. I would like to be able to apply conditions specific to one domain. The 'insert and stay' option is available while in the global application domain, but this search source is in the IT Service Management AI agent collection application. If I switch application scopes, the option to copy it is no longer available. Would creating a copy in the global application scope cause functionality issues?
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2 weeks ago
Hi @Rachel55
Refer:
Assign search sources to a chat assistant
https://www.youtube.com/watch?v=7aFXNYW2MoM
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti