Can you clone the [AISS - Create Incident Agent] - Incident search source?

Rachel55
Mega Guru

2 weeks ago

This is the search source used by the 'incident assist' Now Assist skill.  I would like to be able to apply conditions specific to one domain.  The 'insert and stay' option is available while in the global application domain, but this search source is in the IT Service Management AI agent collection application.  If I switch application scopes, the option to copy it is no longer available.  Would creating a copy in the global application scope cause functionality issues?  

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Tanushree Maiti
Tera Patron

2 weeks ago

Hi @Rachel55 

 

 

Refer:

Assign search sources to a chat assistant 

https://www.youtube.com/watch?v=7aFXNYW2MoM

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Now Assist Skill Kit: Using the Web Search Tool
Now Assist Skill Kit: Using the Web Search Tool
youtube.com/watch?v=7aFXNYW2MoM
Learn how to use the Web Search tool found within Now Assist Skill Kit to retrieve the latest information from the web. Available from version 3.1.3 | Xanadu Patch 7 & Yokohama Patch 1 Product Documentation: https://www.servicenow.com/docs/csh?topicname=add-web-search.html&version=latest Now ...
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