Cost estimation for enabling Now assist

[SujeethMU]

Hi All , 

I would like to have Now Assist been enabled in my Infra . Wish to check the pricing cost behind this . Can any one help me in regards to this . 

[AnishG]

What is the cost of buying additional tokens once the allocated quota is over?

[Andrew Gruden]

As part of our recent contract renewal, we were directed to this document for overage pricing.

Entitlement Supplements - ServiceNow

Overage Fee Schedule (Effective January 30, 2026)

[Vamsi_Krishna07]

What is overage fee schedule? Could you please elaborate?

My Thought: If the customer cross the limit or current quota of Assists? Then customer needs to pay 0.20$ per assist? Please correct me if I'm wrong.

Thanks!

[Andrew Gruden]

That is the understanding that our Account Executive provided to us.

[Hanna_G]

Hello @SujeethMU 

Here is an excellent walk through of these key topics: Best Practices in managing AI agents, skills, and assists in ServiceNow
This one walks you through how to create a forecast dashboard to monitor the usage: Build an assists and agentic assists forecasting d... - ServiceNow Community

For any costing questions I'd refer to your ServiceNow Account team or Partner Licence Team @AnishD